Customer Service Manager - Showroom - Sales Support

Location
Orlando, Florida
Salary
Not specified
Posted
Jun 04, 2019
Closes
Aug 03, 2019
Industry
Retail

Job Description

The primary function of this position is to answer incoming calls in a friendly and efficient manner, handle customer issues and inquiries, and complete business office and managerial responsibilities.

Customer Service

  • Answers incoming telephone calls in a timely and professional manner
  • Helps with customer account inquiries, schedules deliveries, and directs calls to the appropriate parties when necessary
  • Answers Associate/Customer inquiries and handles customer service issues on the phone and in the showroom 
  • Checks and responds to Showroom voicemail 
  • Handles credit memos for Sales Associates when Customers are in the showroom

 

Business Office Administrative

  • Handles showroom email requests and task file requests, including printing price tags 
  • Inventories and assists in ordering office supplies
  • Files paperwork
  • Balances cash drawer, and completes showroom deposits
  • Completes open inventory audit reports, credit against purchase reports, debt collection process and other reports as needed
  • Completes showroom schedule
  • Overrides and processes select financing, export and domestic shipping invoices
  • Creates and updates Excel spreadsheets as necessary
  • Accepts cash and check payments
  • Assists General Manager with administrative tasks
  • Provides administrative support to the Sales team

Job Requirements

Qualifications Required:

  • Previous experience in a customer service environment; restaurant, hotel, or other hospitality services
  • Must have appropriate levels of follow-through and have a sense of urgency
  • Self-motivated
  • Enthusiastic and positive attitude
  • Multi-task oriented
  • Detail oriented
  • MS Excel proficiency
  • Ability to work independently, as well as with a team

 

Qualifications Preferred:

  • Bilingual English/Spanish

Other:

  • This position requires working a 5 day/40 hour workweek, including evening, weekends and holidays, in an air conditioned retail furniture showroom environment
  • Must meet physical demands including lifting in excess of 20 lbs and the ability to bend, reach and be on feet for long periods of time.

Location

City Furniture - Millenia - Orlando, FL 32811 US (Primary)

Shift Type

Rotating

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