Customer Service Manager - Showroom - Sales Support

Orlando, Florida
Not specified
Jun 04, 2019
Aug 03, 2019

Job Description

The primary function of this position is to answer incoming calls in a friendly and efficient manner, handle customer issues and inquiries, and complete business office and managerial responsibilities.

Customer Service

  • Answers incoming telephone calls in a timely and professional manner
  • Helps with customer account inquiries, schedules deliveries, and directs calls to the appropriate parties when necessary
  • Answers Associate/Customer inquiries and handles customer service issues on the phone and in the showroom 
  • Checks and responds to Showroom voicemail 
  • Handles credit memos for Sales Associates when Customers are in the showroom


Business Office Administrative

  • Handles showroom email requests and task file requests, including printing price tags 
  • Inventories and assists in ordering office supplies
  • Files paperwork
  • Balances cash drawer, and completes showroom deposits
  • Completes open inventory audit reports, credit against purchase reports, debt collection process and other reports as needed
  • Completes showroom schedule
  • Overrides and processes select financing, export and domestic shipping invoices
  • Creates and updates Excel spreadsheets as necessary
  • Accepts cash and check payments
  • Assists General Manager with administrative tasks
  • Provides administrative support to the Sales team

Job Requirements

Qualifications Required:

  • Previous experience in a customer service environment; restaurant, hotel, or other hospitality services
  • Must have appropriate levels of follow-through and have a sense of urgency
  • Self-motivated
  • Enthusiastic and positive attitude
  • Multi-task oriented
  • Detail oriented
  • MS Excel proficiency
  • Ability to work independently, as well as with a team


Qualifications Preferred:

  • Bilingual English/Spanish


  • This position requires working a 5 day/40 hour workweek, including evening, weekends and holidays, in an air conditioned retail furniture showroom environment
  • Must meet physical demands including lifting in excess of 20 lbs and the ability to bend, reach and be on feet for long periods of time.


City Furniture - Millenia - Orlando, FL 32811 US (Primary)

Shift Type


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