Volunteer Services Coordinator

Job Title:          Volunteer Services Coordinator
Department:   Volunteer Services
Reports to:      Volunteer Services Management

OVERVIEW/POSITION PURPOSE:

The Volunteer Services Coordinator is responsible for fulfilling 100% daily coverage with qualified and committed volunteers to successfully operate all Give Kids The World areas.

DUTIES AND RESPONSIBILITIES:

Scheduling

• Responsible for proactively scheduling all individual volunteers to ensure the Village is operational
• Complete daily scheduling needs to resolve call-ins or no shows
• Adjust schedules accordingly to meet operational needs based on volunteer availability

Volunteer Relations

• Answer phones, welcome and assisting volunteers with check-in/check-out, answering questions, etc.
• Serve as liaison between GKTW staff and volunteers.
• Solve volunteer conflicts.
• Support the recruitment, recognition and retention of volunteers
• Conduct volunteer group Welcome Orientations

Administration

• Maintain accurate records of volunteer who are onsite
• Complete daily shift report in an efficient and effective manner
• Prepare volunteer tags

All other duties as assigned

PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT:

• Ability to be sit for long periods of time
• Ability to move/lift up to 50 lbs.
• Maintain a flexible schedule to include nights, weekends and/or holidays

KNOWLEDGE, SKILLS, ABILITIES, EDUCATION AND EXPERIENCE:

• Proven experience to delivery exceptional customer service
• Ability to speak and write English clearly & articulately with a positive, professional & pleasant manner
• Demonstrated ability to maintain multiple priorities and ability to adapt quickly and easily to a changing environment
• Ability to work with all types of individuals, including co-workers, volunteers, and leaders
• Must be able to use creative problem solving skills and demonstrate decisiveness
• Able to maintain confidential information
• Proficient in Microsoft Office (Outlook, Word, Excel, Power Point)
• Ability to operate a motorized vehicle, including battery-operated golf cart
• Valid driver’s license and clean driving record
• High School Diploma
• 1 year work related experience
• Bachelor's Degree in related area preferred
• 1 year of previous volunteer services experience  preferred
• Guest Service experience preferred
• Experience with databases preferred
• Bilingual preferred

Give Kids The World is a drug-free workplace.