Executive Housekeeper

Location
Kissimmee, Florida
Salary
Competitive
Posted
Jun 18, 2019
Closes
Aug 17, 2019
Contract Type
Permanent
Hours
Full Time
Career Level
Manager

Job Title:          Executive Housekeeper

Department:   Housekeeping

Reports to:      Vice President of Operations

OVERVIEW/PURPOSE

Provide leadership and direction in all Village Housekeeping operations in order to provide a clean and safe vacation experience for children with life-threatening illnesses and their families. Oversee all aspects of the day-to-day routines within the Housekeeping Department, with direct responsibility for the cleanliness, orderliness and appearance of Villas, Public Areas and Laundry. Demonstrates a great attention to details and quick decision making skills in order to provide guests with a perfect storybook experience.

KEY RESPONSIBILITIES

Staff Management

  • Collaborate with the Assistant Housekeeping Managers to provide direction, leadership and support to all housekeeping staff that mirror the mission and core values of the organization
  • Promote a culture of positive teamwork, high performance and continuous improvement
  • Recognize achievements
  • Ensure staff members receive timely and appropriate training and development
  • Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct performance appraisals and administer salary adjustments

Operations

  • Develop and implement all housekeeping procedures
  • Ensure all safety and security procedures are adhered to
  • Receive and prepare work orders for Engineering in a timely and efficient manner
  • Conduct inspections of villas and public areas to ensure housekeeping standards are met or exceeded
  • Perform opening and closing procedures as needed

Guest Relations

  • Respond to guest concerns in a timely and efficient manner
  • Review and analyze guest concerns to identify consistent patterns and themes
  • Create and implement procedures for thematic guest concerns

Finance & Administration

  • Maintain fiscal responsibility (budgeting, payroll, operating expense control) for overall Housekeeping Department
  • Prepare reports for management information
  • Prepare staff schedules and post accordingly, as needed

All other duties as assigned

PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT:

  • Regularly required to walk, stand, bend, crouch, balance, and be able to use hands/arms to lift and move objects weighing up to 50 pounds
  • Able to work in outdoor weather conditions
  • Able to work flexible hours to meet the needs of a 24 hour per day, 7 day per week, resort operation
  • Ability to work days, evenings, weekends and holidays both on and off property

KNOWLEDGE, SKILLS, ABILITIES, EDUCATION AND EXPERIENCE:

  • Demonstrated effective leader with the ability to train, coach and motivate team members
  • Excellent organizational and administrative skills with the ability to manage and execute tasks in a dynamic environment
  • Ability to develop and maintain effective working relationships with a diverse population, including staff, co-workers, volunteers, and leaders by adjusting approaches to meet each group's needs
  • Effectively identifies and analyzes problems. Uses creative solutions to solve problems with varying degrees of information
  • Demonstrates a high level of attention to detail
  • Demonstrates a sense of urgency in situations that require decisiveness, quick response and good judgment
  • Ability to initiate actions based on one’s own interpretation or understanding of a situation
  • Proven ability to maintain a high level of confidentiality, tact, professionalism and integrity
  • Ability to develop and maintain operating budget
  • Ability to communicate, understand, speak, read, write English to communicate with departments/guests/vendor participants.
  • PC skills including Microsoft Office (Outlook, Word, Excel) and payroll software
  • Ability to operate a motorized vehicle, including battery-operated golf cart
  • Valid driver's license and clean driving record
  • High School Diploma
  • At least 10-15 years of previous housekeeping experience
  • At least 5 years of experience managing teams
  • Bachelor Degree preferred
  • Bilingual in Spanish strongly preferred

Give Kids The World is a drug free workplace.

 

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