Virtual Reservations Agent

* TO BE CONSIDERED FOR THIS POSITION, APPLICANTS MUST LIVE IN FL AND BE ABLE TO ATTEND TRAINING IN-PERSON FOR 4 WEEKS AT A LOCATION IN THE ORLANDO AREA *

APPLY NOW! CLASS STARTING OCTOBER 14TH.

Do you have a passion for travel? Do you enjoy providing solutions for customers instead of just following a script? Gate 1 Travel, one of the leading travel organizations specializing in international vacation packages, is looking for experienced, enthusiastic, charismatic, and upbeat individuals who have a proven track record of achieving high customer satisfaction.

Position Snapshot

The Virtual Reservations Agent provides friendly, professional, and detailed support to customers already booked on vacations and to travel agents. Using excellent customer service skills to achieve first call resolution, you'll handle inquiries such as: making modifications; answering questions about trip components, including air, hotels, car rentals and optional tours; assistance with website navigation; and making sure that all aspects of reservations are completed accurately so that customers enjoy a smooth, perfectly organized vacation. This position also acts as overflow support to the Sales department by welcoming callers, answering questions about destinations, and creating new reservations.

Training

Training will be conducted at a facility in the Orlando area. Training will occur at this location for 2 weeks, with successful candidates then performing their new functions from the same location for the following 2 weeks to ensure comprehension and to receive in-person support. Attendance at this location is required for this entire period. At the conclusion, candidates will move to working from the comfort of their own home.

We are an EOE employer. Please note we only hire non-tobacco using staff.