Polk County

 

Utilities Service Technician II

Winter Haven, Florida

Winter Haven, FL

Order: 76773

Order Type : Temp to Permanent

CODE 3308

PG-P08

NON-EXEMPT

UTILITIES SERVICE TECHNICIAN II

(Utilities Customer Service)

*As with many of the hourly (non-exempt) positions with Polk County, this position is a contract to hire position meaning that it is staffed through Ad-Vance Talent Solutions, a business partner of Polk County, for a probationary period before being considered for hire directly with the county.*

Pay Range: $13.02/hr. - $19.33/hr. ($27,081.60 - $40,206.40 annually)

Shift: Monday - Friday, 8:00 AM - 5:00 PM (40 hrs./week)

Location: 1011 Jim Keene Blvd. Winter Haven, FL 33880

Health Benefits Package, Including Paid Holidays

*** This position is covered by a collective bargaining agreement ***

Must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated below:

MAJOR FUNCTION

Performs a variety of customer service field work for water customers. Duties include reading meters and performance of basic and semi-skilled maintenance and preventative maintenance tasks. Field activities are performed independently and require some customer interaction.

ILLUSTRATIVE DUTIES

  • Document work performed

  • Locates and reads water consumption meters and records volume used by residential and commercial consumers. Walks or drives truck over established route and takes readings manually and by radio transmission.

  • Conduct site inspection and meter audits and reading verification

  • Initiate and terminate services

  • Responds to public regarding inquires, complaints, and/or questions referring matters to the appropriate staff within the Customer Service Section

  • Inspects meters and connections for defects, damage, and unauthorized connections

  • Checks on meter functions, meter consistency, and unusual meter conditions

  • Repairs or replaces faulty meter boxes and lids

  • Cleans registers and meter boxes

  • Refuels and performs minor routine maintenance checks on assigned vehicle and equipment

  • Responsible for the interior and exterior cleaning of assigned vehicle

  • Demonstrates commitment to customer service, integrity, innovation, efficiency and fiscal responsibility

  • Performs related work as required

KNOWLEDGE, ABILITIES AND SKILLS

  • Knowledge of Polk County areas and city locations

  • Knowledge of how to provide excellent customer service

  • Ability to utilize laptops and other technology equipment, as well as software utilized in the work unit

  • Ability to learn regions, subdivisions, streets, and route locations as assigned

  • Ability to follow oral and written instructions

  • Ability to read maps, mapping equipment and applications

  • Ability to deal courteously and effectively with the public, officials and other employees

  • Ability to work around insects, reptiles, and animals

  • Ability to read and write legibly

  • Ability and strength to perform a verity of job duties in all weather conditions including lifting and/or interacting with job related appurtenances and equipment which mighty weigh up to forty-five (45) pounds

  • Ability to see colors

  • Ability to perform tasks that require eye and hand coordination

  • Ability to see, ambulate independently, drive, bend, stoop, sit and stand repeatedly and continually

  • Ability to work cooperatively with other employees and the public, often under stressful conditions.

MINIMUM QUALIFICATIONS

Graduate of an accredited high school, vocational school or have an acceptable equivalency diploma and have one (1) year public contact work experience which includes meter reading and/or field service experience working outside in water, gas, electric, cable or other utility as well as plumbing, irrigation installation, air conditioning or any other similar industry and two (2) years experience in manual labor.

Must be able to utilize all features and functions afforded by laptops and other technology equipment as well as associated software supplied.

Must have a valid drivers license and be able to secure a valid Florida drivers license at the time of employment within this classification.

A comparable amount of related training and experience may be substituted for the minimum qualifications.

SPECIAL REQUIREMENTS

Must have home telephone at the time of employment as employee is subject to standby / on-call rotation and is subject to be called in emergencies.

This position may be required to report for work when a declaration of emergency has been declared in Polk County.

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