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Online Admissions Guides are responsible for securing, retaining, and maintaining qualified applicants for online undergraduate admission to the University, operating in compliance with state and federal accreditation and institutional policies, to include performing job functions within the parameters of ethical codes of conduct; all of which is done in a shared workflow.Summary:
Online Admissions Guides are responsible for securing, retaining, and maintaining qualified applicants for online undergraduate admission to the University, operating in compliance with state and federal accreditation and institutional policies, to include performing job functions within the parameters of ethical codes of conduct; all of which is done in a shared workflow.
Essential Duties and Responsibilities:
Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service
Field and service prospective students, engage in compliant and customer-service oriented interviews, and recommend students for enrollment when they have been determined to be a strong candidate for admission
Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations (at a compliant level) to potential students, their parents, and other internal and external clients
Inquire with all prospective students regarding the verification and discovery phases and complete follow-up calls to ensure they satisfactorily meet deadlines
Accurately update student records, dialer dispositions, and other vital pieces of the shared workflow
Adhere to policies and procedures of Full Sail University
Maintain strict confidentiality of company and personnel information
Adhere to company attendance standards
Perform other duties as assigned
Ability to relate, understand, and engage prospective students
Strong attention to detail, organizational skills, and the ability to multi-task in a fast-paced environment are required
Understand and accurately apply customer service techniques
Excellent listening and problem-solving skills
Positive attitude and self-motivated
Education and/or Experience:
Bachelors degree preferred, but will look at combination of education and experience
Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook
Environmental Factors/Physical Demands:
Employee must be able to work a minimum of 40 hours per week. Work is performed in an office environment and may include sitting for extended periods of time. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds. Employee must be able to work a flexible schedule (late nights, weekends, and extended hours) especially during peak enrollment seasons.
Full Sail is an Equal Opportunity Employer.