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Prof Relations Rep, Lead


Prof Relations Rep, Lead

Department: ONC HC CLINIC
Variable Full Time
ReqID: req23540

Position Summary
Assists department manager in planning and organizing department activities.

Essential Functions
Trains new employees.
Accountable for assuring all TES edits and missing charges are cleared in the practice
Monitors wait times in the practice and assures patients are seen timely
Assures front office team and new patient schedulers coverage for the practice
Monitors phone system and reduces delays
Creates and maintains daily/monthly work schedules.
Functions as a resource liaison with all department team members and other ancillary departments.
Ensures continuity of daily workflow.
Monitors team member performance/documentation for quality assurance purposes.
Assists team members with resolving customer concerns while working to increase overall customer satisfaction.
Maintains records, reports and appropriate statistical information.
Implements new Process Improvement procedures.
Monitors HealthPay 24 to ensure daily batches are closed and monies deposited.
Reconciles daily schedule to ensure all patients are either checked in and or no showed, along with phytel report reconciliation.
Verifies the no show list is worked daily and appropriate letters are sent to patients.
Manages physician templates and slots to ensure effective scheduling and utilization.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
Participates in departmental staff meetings and attends other meetings as assigned.
Assists with timekeeping as needed.
Completes all Orlando Health mandatory education.
Assumes the responsibility for professional development and continuing education.
Other duties as assigned.

High school graduate or equivalent. Computer skills required.

Five (5)years of patient financial services, patient scheduling or closely related experience. Associate degree in business or related
health care field may offset two (2)years of experience.

ADDRESS: 9900 West Colonial Drive Ocoee FL 34761


Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks, and is based in Orlando, FL. Our facilities, advanced medical treatments and procedures, and highly qualified staff have distinguished Orlando Health as a healthcare leader for nearly two million Central Florida residents and 10,000 international visitors annually. Click here to learn more about Orlando Health.

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