Housekeeper

Responsible for consistently meeting quality and timeliness standards in the cleaning of resort property units. A Housekeeper must ensure he / she follows company mission statement and values.

Main Responsibilities:

QUALITY

• Maintain a high standard of excellence
• Strip units of soiled linens
• Remove trash from units
• Clean units including but not limited to bedrooms, bathrooms, kitchens, living rooms, closets, and decks
• Report clean units as vacant and ready for inspection
• Report unit maintenance issues as per company procedure
• Report damaged, dirty or stained carpets, drapes, furniture, and linens
• Report missing inventory and supplies to Supervisor
• Report lost and found items to Supervisor
• Perform weekly guest service cleans as directed
• Assist in maintaining the cleanliness and organization of storage closets
• Attend all training sessions and perform practical application of training
• Ensure a safe working environment

TIMELINESS

• Maintain a sense of urgency so that units are turned on time
• Personal timeliness, be prompt with all assignments

BUDGET

• Utilize supplies and equipment efficiently and effectively
• Utilize time wisely and efficiently

CUSTOMER SERVICE

• Assist in solving guest complaints promptly
• Willing to assist resort guests and owners
• Knowledgeable of the resort

KEY BEHAVIORIAL FACTORS:

• A passion for cleanliness
• Strong work ethic
• Ability to learn and change behavior
• Work irregular hours

Qualifications:

PHYSICAL REQUIREMENTS:

• Stand and walk for long periods
• Climb stairs frequently
• Frequent twisting, bending, stooping and reaching
• Regularly lift up to 25 lbs.

ENVIRONMENTAL CONDITIONS:

• Odors or dust
• Cleaning chemicals
• Laundry chemicals

MENTAL REQUIREMENTS:

• Ability to make decisions
• Planning and scheduling capabilities
• Ability to read, write and do basic math
• Use of long term and short term memory