As an Entry Level Captioning Assistant, you will be responsible for providing live telephone captioning for our customer’s telephone conversations for the deaf and hard of hearing community. The Captioning Assistant will be listening to phone conversations and repeating the conversations back, as it happens, into our high-tech voice recognition software system. The main focus of this position is to consistently maintain a high level of accuracy and speed, so candidates will have to have significant multi-tasking skills to be successful.
- Utilizing a keyboard by typing proper corrections and other words as necessary.
- Maintaining the CapTel Call Center’s quality standards for accuracy and speed.
- Monitoring technical issues on calls and reporting to appropriate staff.
- Attending job-appropriate meetings and training sessions.
- Signing and abiding by the CapTel Call Center’s Oath of Confidentiality, even after employment is terminated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Job Requirements for the Entry Level Captioning Assistant:
- High School Degree or higher (or equivalent) and must be at least 18 years of age.
- Strong multi-tasking ability, able to handle multiple tasks while focusing on a high amount of attention to detail.
- Must have strong oral and verbal communication skills, including spelling.
- Strong memory-recall ability and excellent reading skills.
- Good typing skills (at least 35 words per minute with a low error rate).
- Brings a calm, relaxed and positive attitude to the office each day.
- Comfortable and familiar with computers and new technology.
CapTel Service Specialists is an Equal Opportunity Employer
All qualified applicants will receive considerations for employment without regard to sex, race, color, national origin or ancestry, age, disability, marital/veteran/student status, physical appearance, sexual orientation, political beliefs, religion, genetic information, gender identity, a less than honorable discharge from the military, etc. and any other status protected by federal, state or local law and regulations.