IT Analyst

At the Caribe Royale we are extremely excited about the expansion of the Grand Caribe Convention Center, the complete renovation of all 1,335 suites and villas, and a new lobby creating a new “arrival experience”.  If you are excited, and passionate, about ensuring our guests have a memorable experience then this is a wonderful time to join the Caribe Royale family.  

Job Responsibilities:

Install and maintain computer and network equipment, to ensure that the technical needs of employees as well as guests are met

Follow through with all information and instruction from IT management, to ensure that the network runs smoothly

Respond to all vulnerabilities found with internal scan software in a timely manner

Research remediation steps and make recommendations on resolution

Respond to all requests in a timely manner

Respond to guest requests for technical support

Install hardware and software, to ensure all users can access the data needed to perform their jobs

Troubleshoot software and hardware problems, upgrade as needed

Monitor network traffic and make recommendations on performance enhancements

Maintain user accounts and network security at all times

Conducts file maintenance, purges and backups, as necessary

Conduct routine maintenance and software updates on workstations and printers

Job Qualifications:

Prior IT experience required Prior hospitality / hotel experience preferred

Must be able to communicate via radio and telephone

Must be a team player

Able to work days, nights, weekends and holidays

Strong communication skills are required

The ideal candidate is friendly, courteous and always smiling (with guests and fellow associates)

Only candidates who meet the above qualifications will be considered