Entertainment Manager

Job Title:             Entertainment Manager

Department:     Entertainment

Reports to:        Director of Guest Experience

OVERVIEW/POSITION PURPOSE

With a goal of creating childlike wonder and fun for wish families, the Entertainment Manager leads a team of entertainment professionals in the operation of Village venues, shows and events, characters/costuming and personalizations. At the same time, he/she ensures that safety guidelines, program standards and procedures are adhered to by staff and volunteers on a consistent basis.

KEY ACCOUNTABILITIES

Venues Management

• Manage and maintain the quality and safety of all venues.
• Ensure all entertainment venues and events have appropriate volunteer coverage.
• Maintain entertainment equipment, vehicles, tools and program items at the highest level of quality and controlled inventory.
• Review, train and confirm that the standards and procedures for daily venues are consistently met.

Shows & Events Management

• Manage and maintain the quality and safety of all shows and events.
• Ensure the character and costume program is functional and maintained.
• Secure and supervise outside entertainment groups.
• Coordinate personalizations that involve entertainment.

Staff Management

• Collaborate with the Guest Experience Director to provide direction, leadership and support to all entertainment staff that mirror the mission and core values of the organization.
• Promote a culture of high performance and continuous improvement.
• Perform venue and show audits and provide constructive feedback in a timely fashion.
• Coach, manage and mentor the Entertainment Team.
• Conduct regular 1:1 sessions and annual reviews with each direct report to ensure alignment between expectations and team member performance.
• Maintain documentation to inform and measure direct reports performance.
• Recognize achievements being made in all areas of the department and create area celebrations for surpassing expectations.

Volunteer Management

• Partner with the Advancement Team and/or Volunteer Services Department to coordinate volunteer group projects for visiting groups and corporate partners.

Finance

• Maintain fiscal responsibility (budgeting, payroll and operating expense control) for overall Entertainment Department.

All other duties as assigned

SUPERVISORY SCOPE

Number of direct reports: 6

PHYSICAL DEMANDS OUTSIDE NORMAL WORK ENVIRONMENT

• Regularly required to walk, stand, bend, crouch, balance and use hand/arms to lift/move objects.
• Work in outdoor weather conditions.
• Able to lift and transfer 50 lbs.
• Able to work evenings and weekends, holidays and extended hours both on and off property.

SKILLS, COMPETENCIES, EDUCATION AND EXPERIENCE

• Establishes effective working relationships by adjusting approaches to meet the needs of a diverse team.
• Effectively identifies and analyzes problems. Uses creative solutions to solve problems with varying degrees of information.
• Approaches work with a sense of urgency and accountability.
• Has a proven ability to maintain a high level of confidentiality, tact, professionalism and integrity.
• Promotes a spirit of team work, fun and childlike wonder.
• Is able to multi-task, balancing time while ensuring standards are always met.
• Has the flexibility to meet ever-changing scenarios while ensuring standards are always met.
• Able to operate audio/visual/lighting/computer hardware requirements for facility venues.
• Able to operate a motorized vehicle, including a battery-operated golf cart.
• Valid driver's license and clear driving record
• High School Diploma or GED.
• Four to six years of experience in the entertainment/recreation industry.
• Degree in Event Management, Recreation or Hospitality preferred.

Give Kids The World is a drug-free workplace.