Guest Relations (Concierge Services)

Center for Advanced Healthcare/Aviv - 2955 Brownwood Blvd., Suite 100, The Villages, FL 32163
Up to $55K DOE
Apr 12, 2021
Jun 11, 2021
Contract Type
Full Time
  • Works in collaboration with a multidisciplinary medical team to provide healthcare services to an exclusive clientele.
  • Oversees the reception area to include the Receptionists and Client Care Care Coordinator and provides back-up support at the front desk as needed, managing performance, talent acquisition, and development.
  • Supports the clinic team with the planning of on-site/off-site events.
  • Anticipates client needs in order to accommodate them and provide an exceptional client experience.
  • Assists clients in a branded, friendly, proactive, and efficient manner with appropriate follow-up and follow-through as necessary.
  • Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports.
  • Assists out-of-town clients with travel, hotel, and car arrangements, when needed; provides pre-arrival support for clients arriving from out of town for extended stays and facilitates ongoing correspondence.
  • Assists clients with sightseeing and other tours as needed.
  • Acts as a liaison between the clients, sales team, and the clinical team in anticipation of clients’ arrival for treatment.
  • Answers phones, responds to inquiries via email, phone, or text, books reservations at restaurants/ making a note of any special requirements/restrictions.
  • Maintains inventory and stock of supplies, brochures, and collateral for the concierge desk.
  • Maintains a positive and professional relationship with all vendors and merchants.
  • Regular and punctual attendance is an essential function of this job role; this is not a remote role.
  • Performs duties/projects as assigned.


  • Associates Degree in hospitality management, Business Administration, or other related field or combination of a High School Diploma/GED coupled with 3 years of experience.


  • Two to three years of supervisory experience/managing a team of front desk concierge or receptionists.
  • Three (3) or more years of proven working experience in guest relations or concierge in the hotel or resort industry.
  • Experience with needs assessment techniques, quality standards, and satisfaction evaluation techniques.

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