Cable Dispatcher / Data Admin
Aeon Inc is seeking an experienced Cable Dispatcher/Data Admin. The Dispatcher is responsible for providing communications and support for dispatch services and problem solving between the company and assigned customers. A tremendous emphasis is placed on follow through and a positive, up-beat attitude. Your ability to work effectively under pressure is a must.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
* Answer phone and receive requests for service and installation, primarily from internal personnel or directly from customers
* Contact field personnel via phone to communicate the need for service or installation work
* Track progress and check work status of field technicians to ensure the timely servicing of customer orders
* Research accounts to resolve customer problems and needs
* Analyzes customer problems, prepare reports and problem logs as requested
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