Front Desk / Office Agent - Caribe Royale Hotel

Orlando, FL
Apr 21, 2021
Jun 20, 2021

Title: Front Office Agent

Department: Front Office

Location: Orlando, FL

Front Office Agent - (Flex) - Caribe Royale All Suite Hotel and Convention Center

At the Caribe Royale we are extremely excited about the expansion of the Grand Caribe Convention Center, the complete renovation of all 1,335 suites and villas, and a new lobby creating a new “arrival experience”. If you are excited, and passionate, about ensuring our guests have a memorable experience then this is a wonderful time to join the Caribe Royale family.

Job Responsibilities:

  • To be friendly, courteous and helpful to all individuals, both guest and non-guest (on the phone and in-person)
  • To be able to check-in and checkout guests in a timely, accurate and courteous manner
  • To assist with guest request, whenever possible
  • To command a working knowledge of all special rates/packages – requirements, restrictions, special arrangements, services/amenities included
  • To acquire in-depth knowledge of Resort services/facilities and major attractions in the vicinity and Orlando area
  • Knowledge of all hotel credit policies and procedures
  • To assume any additional responsibilities as assigned by supervisor

Job Qualifications:

  • Must be a team player
  • Must posses exceptional guest service skills
  • Able to work weekends and holidays
  • Stand, sit or walk for an extended period of time or for an entire work shift
  • Strong communication skills are required
  • The ideal candidate is friendly, courteous and always smiling (with guests and fellow associates)
  • Only candidates who meet the above qualifications will be considered

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