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- Assists with pre-hearing appeal requests by reading, researching, reviewing, and verifying case information and requests, and routing and filing correspondence, documents, and evidence using case system and Microsoft Office Products.
- Proofreads decisions and orders for completeness and grammatical accuracy and distributes decisions and orders of hearing officers certifying and ensuring the accuracy of the mailing date, and copies are provided to all interested parties of record and to the appropriate agency offices.
- Corresponds with and advises parties or representative regarding inquiries about the hearing, decision, and appeal process. This requires a thorough knowledge of the rules of procedure governing the reemployment assistance appeal hearing and decision process.
- Handles inbound calls for the Office of Appeals telephone line and conducts outbound phone calls to coordinate with parties and witnesses in a timely manner.
- Assists hearing officer with planning, processing transactions and pre- and post case preparation by monitoring queues and schedule, printing, mailing, and other general office functions.
- Drafts and prepares appeal Notices, Subpoenas, and other appeal correspondence as needed. Handles printing and mailing to ensure timely distribution of appeal correspondence.
- Performs other related duties as required.
This position has the following minimum knowledge, skills, and abilities:
- Excellent interpersonal and writing skills.
- Excellent Customer Service skills.
- Document management skills.
- Organized and strong research skills.
- Strong computer software and web applications skills.
- Ability to work under pressure and meet deadlines.
- Ability to work independently and as part of a team.
- Knowledge of general office procedures, including answering phones, sorting and handling mail, use of fax and postage machines, copiers, printers and computers.
Other requirements that may be required for the position:
- At least 1 year of legal, secretarial or clerical work experience.
- College education from an accredited institution and substitute for non-legal work experience.
- Preference will be given to those applicants that have the following qualifications:
- Work as a legal secretary, legal assistant, or paralegal or working with administrative hearings or as a judicial clerk.