Polk County


Utilities Operations Manager

Winter Haven, Florida

Winter Haven, FL

Order: 78151

Order Type : Direct Hire

CODE 0096




(Utilities Operations and Maintenance)

Pay Range: $36.16/hr. - $54.34/hr. ($75,212.80 - $113,027.20/annually)

Shift: Monday - Friday, 8:00 AM - 5:00 PM (40 hrs/week)

Location: 1011 Jim Keene Blvd Winter Haven, FL 33880

Health Benefits Package, Including Paid Holidays

*** This position is covered by a collective bargaining agreement ***

Must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated below:


This position reports to and serves at the pleasure of the Utilities Director, having considerable autonomy regarding means and methods by which the Operations and Maintenance Section achieves goals and objectives. This position is one of four Section Managers that forms the management team for Polk County Utilities Division and works closely with Directors and department operating as an enterprise fund. This Section is an essential support function within the Utilities Division with responsibility for operation of the treatment/distribution/collection and maintenance functions on a 24-hour basis, including emergencies. The Manager must be capable of leading, coordinating, overseeing and motivating a diverse workforce that works throughout Polk County. The Manager may be required to address a variety of operational and departmental concerns, including, but not limited to, customer telephone calls, electronic messages, compliance issues, personnel issues, infrastructure failures, and performance improvement; all of which will require timely, professional, courteous and appropriate responses. Daily challenges can include resolution of problems, decision-making with limited information, coordination with other internal activities, review of system performance reports, evaluation of efficiencies, implementation of best industry practices, review of compliance levels, development of training programs, disciplinary actions, emergency operating decisions and optimization of division performance. The Utilities Operations Manager must be capable of independent action in responding to complex problems and resolving challenge, seeking ongoing improvements in effectiveness and efficiency. Position requires extensive coordination, interaction and involvement with other Directors and Managers.


The Utilities Operations Manager supervises four managers that oversee the daily functions of the Water Treatment, Wastewater Treatment, Underground Pipelines and Maintenance Groups.

  • Manager has responsibility for the operation and maintenance of a complex public utility serving over 70,000 customer accounts with an annual operating budget of $35 million and capital budget of $20 million.

  • Manager coordinates work tracking and follow-up systems to ensure that complaints are resolved, systems perform at highest levels, preventative maintenance occurs, compliance is sustained, performance is measured and customers are served.

  • Manager organizes designs, supervises and performs specialized analysis for best management practices and implements appropriate programs, practices and projects.

  • Manager composes letters, correspondence, public messages, memoranda and reports pertaining to the Section's activities.

  • Manager maintains records and statistical data at Department and Division levels.

  • Manager monitors work by employees to ensure proper demeanor, accuracy and conformity to established standards.

  • Manager critically analyzes financial aspects of the Section, reporting trends, needs, variances and develops strategies for improved efficiency.

  • Manager manages, develops and implements cost control methods to optimize labor, chemical and energy consumption by the utility operations.

  • Manager is responsible for the communication of expectations to his work group, providing the necessary training, support, direction, motivation, promotion, evaluation, correction and discipline to achieve targeted performance and goals.

  • Manager creates long-range financial predictions, forecasts trends and shares information with other Managers and Directors for strategic planning.

  • Manager makes public presentations to employees, citizens, civic groups and elected officials regarding advancements, changes, policies, and rate changes.

  • Manager coordinates the work of this Section with other agencies, county officials and elected officials, providing reports, studies, analyses, interpretations and recommendations.

  • Manager develops, amends and clarifies official plans, policies, standards and procedures for consistency within the Operations and Maintenance Section.

  • Manager establishes and maintains proper fiscal controls to monitor expenditures and continuously evaluate expenses for compliance with budget and for cost-saving opportunities.

  • Manager communicates and implements organizational plans, policies and procedures to ensure delivery of excellent operation and maintenance of the infrastructure system including strict compliance with governing regulations and highest levels of accountability for the work group.

Employee will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions and assignments.


  • Make certain that subordinates are prepared, motivated, productive and challenged in their work assignments to maximize performance plus make work meaningful.

  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, work cooperatively, and provide high-quality, seamless customer services.

  • Represent Division at various meetings including Board of County Commissioners, associations, professional organizations, civic groups and other meetings as necessary including delivery of presentations regarding the Division.

  • Work closely with other County Departments and Divisions.

  • Commit self and others to compliance with deadlines, reporting dates and timely responses to requests for information.

  • Conduct regular performance reviews of Division, Department and subordinate employees; using reviews to recognize accomplishments, to set measurable goals and to give direction.

  • Monitor and manage the Section budget, service levels, workload indicators and performance measurements.

  • Track costs, monitor revenues/expenditures, define trends, maintain sound fiscal control, communicate variances between predicted/actual results and otherwise maintain soundness of the Department's finances.

  • Accept responsibility for coordination of and implementation of work practices that sustain regulatory compliance, maximize employee productivity, challenge operating norms and comply with the bargaining group agreement. Manager will work closely with bargaining group to minimize grievances and will immediately address all formal personnel complaints.

  • Prepare reports and develop recommendations, complete with supporting justifications for operational improvements with supporting documentation.

  • Foster and encourage a teamwork environment through the effective hiring, orienting and coaching. Maintains harmony among employees and resolves grievances.

  • Ensures excellent customer service is provided to all existing and new customers.

  • Responsible for use of current technology across all system operations including SCADA, work orders, maintenance management, process control and automation of manual processes. Follow best practices in the utility field as set forth by various organizations including Water Environment Federation, American Waterworks Association, Florida Association of Counties, Florida Department of Environmental Protection, Florida Department of Health, County Ordinances and other professional groups.


  • Exceptional leadership skills to enable selection, development, and coaching of staff and the building of an effective team with expectations of excellence and efficiency.

  • Ability to provide Division Director with reliable, sound, positive advice and information concerning individual and overall matters.

  • Ability to work with pressure and achieve deadlines.

  • Ability to anticipate, identify, and effectively resolve various issues and problems.

  • Ability to prepare clear, concise, meaningful, accurate and complete reports, correspondence and other written materials.

  • Ability to create and maintain a positive, cooperative and collaborative workplace.

  • Exceptional written and verbal communication skills.

  • Ability to deliver effective and persuasive presentations.

  • Strong interpersonal and organizational skills.

  • Knowledge of automated and software systems including word processing, spreadsheets, electronic mail, data base and mainframe programs, with preference for individuals with specialized knowledge of utility maintenance software, wastewater process control software and SCADA system operation.

  • Ability to perform normal job duties and functions in the field and office (normal Operations Section environments) including physical demands of: sitting, walking, talking, hearing, seeing, feeling, stooping, reaching with hands, crouching, kneeling, standing, driving, use of hands and fingers to operate normal office equipment, and occasionally lifting/moving objects up to and including twenty five (25) pounds; working with other employees in a well-lighted, climate controlled working environment. Equipment to be utilized and operated by the Manager will include multi-line telephone, fax, copier, computer, calculator, scanner, and vehicle.

  • Ability to attend scheduled and unscheduled meetings; before, during and after regular business hours.

  • Ability to use close vision, distance vision, depth perception and the ability to adjust focus.

  • Ability to perform other related and unrelated duties as required, assigned or as may otherwise become necessary.

  • Will have or be willing to acquire detailed knowledge of public potable water supply, wastewater and reclaimed water systems; and understanding of enterprise fund operations within the State of Florida.


Graduate of an accredited four (4) year college or university with major course work in management, business, accounting or a related field. Must have at least five (5) years of work experience in a utility or business work climate, including at least three (3) years of supervisory experience. Work history shall demonstrate ongoing advancement, continuous learning, progressive development and track record of positive accomplishments. Section Manager shall have experience working with employees covered by a collective bargaining unit.

Must have a valid driver's license and be able to secure a valid Florida driver's license at the time of employment within this classification.


This position may be required to report for work when a declaration of emergency has been declared in Polk County.

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