Assistant Director of Front Office - Caribe Royale Hotel

Orlando, FL
May 05, 2021
Jul 04, 2021

Title: Assistant Director of Front Office

Department: Front Office

Location: Orlando, FL

Job Responsibilities:

  • Assist in overseeing the operations of the Front Office to include front desk, bell stand, valet, paid parking, and PBX
  • Assist with guest check-ins as necessary
  • Ensure every guest interaction is personalized creating an exceptional experience
  • Handle guest concerns, and de-escalations when necessary
  • Answer guest inquiries surrounding parking fees, resort fees, suite tax, etc.
  • Assist with the training of new hire and existing associates
  • Maintain positive energy while ensuring smooth efficient check-ins
  • Be knowledgeable in each position and assist as necessary
  • Act as a role model and leader to all Front Office associates
  • Oversee Guest Service Managers/Supervisors
  • Complete any additional tasks assigned by supervisor

Job Qualifications:

  • Assistant Director of Front Office (or similar) experience of at least 3 years
  • Hospitality Management degree is a plus
  • Excellent communications skills (both written and oral)
  • Strong leadership skills
  • Able to work days, nights, weekends, and holidays
  • Only candidates who meet the above qualifications will be considered

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