Insurance Manager

Insurance Advocate Manager

Overview

Reporting to the Sponsorship Director, this position is responsible for overseeing the daily operations of 35 Insurance Employees working at hospital sites and remote. Monday -Friday 8 to 4:30pm. This position will require some travel and possible weekends.

Experienced Managers or Supervisors only please

Responsibilities

· Hire and train new Insurance Advocates

· Delegate daily work assignments

· Assist staff with ACA Marketplace applications and approval of insurance plans

· Review hospital daily status report for any workflow, accuracy, or process issues

· Check employee follow ups due

· Check that employees are responding to emails and phone messages

· Hold weekly team meetings

· Approve team timecards and time off requests

· Maintain staff schedules both on and off site as needed

· Identify and correct any HIPAA compliance issues

· Assist and train onsite and offsite employees with application processes and all other services

· Complete employee performance reviews, disciplinary actions and performance improvement plans

· Approve supply requests

· Attempt to resolve a patient or client complaint or concerns before escalating to Director of Operations

· Report concerns with any daily workflow processes, FileMaker problems, issues with employees, patient or client complaints as soon as reported.

· Update training manual as changes are made to processes and Marketplace changes

· Other duties as assigned

· Some travel to facilities is to be expected

· Based out of Central Florida

Qualifications & Skills:

· High School Diploma required

· College Degree or some college preferred

· Three to five years of Insurance knowledge or Call Center environment

· At least three years of prior experience managing a staff

· Understanding of copay, co-insurance, and deductibles with commercial insurance

· Understand qualifications of Medicaid and Disability

· Ability to communicate effectively in speaking and writing as needed

· Bilingual English/Spanish preferred

· Perform basic operations in Microsoft Office Suite

· Ability to establish and maintain effective working relationships

· Organized

· Attention to detail

· Work effectively with individuals from diverse backgrounds

Physical Abilities:

While performing the duties of this job

· Ability to sit for long periods of time entering data into the computer

· Ability to occasionally lift up to 10 pounds

Benefits:

· Health Insurance

· Dental Insurance

· Vision Insurance

· Paid Time Off

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year