Remote Bilingual Customer Service Supervisor (Spanish/English)

Remote work opportunity: From the comfort of your home

At GEICO, our associates are the heart of the company. We’re looking for Bilingual Customer Service Supervisors living in the Lakeland, FL metro area who are motivated, solution-oriented, and have a passion for excellent customer service. We’re seeking outstanding leaders who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.

As a Bilingual Customer Service Supervisor, you’ll mentor, coach, and develop a team of 8-10 Customer Service Representatives who are responsible for assisting our Spanish-speaking customers. You’ll play a vital role in the company’s success by helping your team provide expert insurance advice to our customers, handling escalated calls in order to work towards resolution, and completing regular audits to ensure your team is providing excellent service and meeting performance goals. Our supervisors use enthusiasm and attention to detail to provide support for their team and exceed the expectations of our customers. 

Avanza profesionalmente con una compañía que valora la diversidad y la inclusión

Esta oportunidad es ideal para los candidatos que valoran el aprendizaje continuo. Como Supervisor Bilingüe de Servicio al Cliente tendrás el desafío constante de aprender y expandir tu conocimiento de la industria de seguros y nuestra compañía para entrenar a tu equipo. Además, GEICO favorece la cultura de “ascensos dentro de la empresa”, así que abundan las oportunidades para que avances profesionalmente y seas recompensado por el trabajo duro y la perseverancia.