Data Coordinator

Job Title:        Data Coordinator

Department:  Finance

Report to:       Director of Data Management

SUMMARY OF OVERALL PURPOSE

The Data Coordinator is a key member of the GKTW Finance & Advancement teams.  Its primary role is to execute the process of creating thank-you letters for Village supporters, which is one of the first touchpoints in the constituent journey. Using our CRM database – Salesforce, the Data Coordinator must track incoming gifts – financial and in-kind –  and outgoing letters to ensure that donors are thanked in a timely manner and  that GKTW’s donor database is accurate and up to date.

KEY ACCOUNTABILITIES

Data Management

• Utilize Customer Relationship Management system (CRM) to develop, maintain and track appropriate data.
• Create and update donor information to create complete and accurate records.
• Verify donor types using a variety of databases.
• Identify appropriate letters for each type of donor in an efficient and effective manner.
• Receive and process all in-kind forms.
• Run weekly and monthly reconciliation reports to ensure no donations have been missed.
• Trouble shoot problems and/or errors related to databases.

Communication Production

• Process daily acknowledgement letters, prepare for signature, and mail to donors in a timely fashion.
• Create new and customized thank you letters and upload into database as needed.
• Prepare, mail, and record anniversary cards to donors.
• When possible, resend letters returned with new addresses.
• Track and log the progress of letter batches, from creation to mailing to ensure the status of each batch can be determined.
• Work with the Finance and Advancement teams to coordinate stewardship activity and tracking.

Administrative

• Contact donors as needed for clarification on donations/request.
• Order materials needed for letter processing.
• Assist with President's office mailings.
• Retrieve and sort mail for gift processing daily.
• Monitor Dream Mailbox daily, and provide response or forward to appropriate department.
• Respond to family and character letters.

All other duties as assigned

PHYSICAL DEMANDS OUTSIDE NORMAL WORK ENVIRONMENT

• Extended daily PC-based work
• Ability to lift and transfer 15 lbs.

SKILLS, COMPETENCIES, EDUCATION AND EXPERIENCE

• Must be extremely focused on attention to detail.
• Ability to multi-task and move quickly and confidently from one database to another.
• Strong organizational and time management skills.
• Demonstrated ability to provide helpful and friendly customer service.
• Ability to communicate clearly both orally and in writing.
• Ability to operate a motorized vehicle, including battery-operated golf cart.
• Valid driver's license and clean driving record.
• High School Diploma.
• Experience with or demonstrated ability to quickly master customer relationship management databases.
• 1-year experience in constituent management OR 1-year CRM/Marketing experience OR 2 years of office/administrative experience
• Experience with or working knowledge of Microsoft Word, Excel, and Mail Merge.
• Experience with Salesforce or similar system such as Raisers Edge, preferred
• Associated Degree or Bachelor's Degree in related field, preferred
• PC training/certification at a recognized institution, preferred

Give Kids The World is a drug-free workplace.