Front Desk Agent

Summer Bay Resorts
May 14, 2021
Jul 13, 2021
Contract Type
Full Time
Career Level
Student (College)

Front Desk Agent

Full Time

Pay: $13.00/Hour

Job Summary:

They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Responsibilities and Duties:

Responds in a professional and courteous manner to arriving, departing, in-house guests and potential guests by providing outstanding customer service. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Qualifications and Skills:

  • Must have strong hospitality skills and communication skills to interact with guests in a professional manner.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift.
  • Good computer skills and detail oriented.
  • Bi-lingual a plus

Physical Demands:

  • Ability to stand for long periods of time
  • Constant computer and phone usage

Required Competencies:

  • Good communication skills with other staff and colleagues.
  • Perform various projects requested upon supervisors / managers.
  • Ability to follow instructions
  • Detail oriented
  • Phone etiquette
  • Be Work independently, with little supervision
  • Be able to work independently


  • Health
  • Vision
  • Dental
  • Life Insurance
  • Disability Insurance
  • 401K
  • PTO
  • Flexible Spending Account

This is an onsite position located at Summer Bay Resorts

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