Front Desk Agent
- Employer
- Exploria Resorts
- Location
- Summer Bay Resorts
- Salary
- $13.00/Hour
- Posted
- May 14, 2021
- Closes
- Jul 13, 2021
- Industry
- Entertainment / Leisure, Hospitality, Restaurant
- Category
- Administrative, Analytics, Call Center, Clerical, Communications, Customer Service, Front Desk
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Student (College)
Front Desk Agent
Full Time
Pay: $13.00/Hour
Job Summary:
They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.
Responsibilities and Duties:
Responds in a professional and courteous manner to arriving, departing, in-house guests and potential guests by providing outstanding customer service. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Qualifications and Skills:
- Must have strong hospitality skills and communication skills to interact with guests in a professional manner.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift.
- Good computer skills and detail oriented.
- Bi-lingual a plus
Physical Demands:
- Ability to stand for long periods of time
- Constant computer and phone usage
Required Competencies:
- Good communication skills with other staff and colleagues.
- Perform various projects requested upon supervisors / managers.
- Ability to follow instructions
- Detail oriented
- Phone etiquette
- Be Work independently, with little supervision
- Be able to work independently
Benefits:
- Health
- Vision
- Dental
- Life Insurance
- Disability Insurance
- 401K
- PTO
- Flexible Spending Account
This is an onsite position located at Summer Bay Resorts