4Rivers Guest Service Specialist

4Rivers is pleased to announce that we are now hiring for our Guest Service Team!

The Opportunity

The Guest Service Specialist reports to the Guest Service Manager, with shifts supervised by Guest Service Leads. The GSS is responsible for handling communications with guests regarding information on our menu, products, and services. This will include everything from receiving orders to service recovery. Their primary goal will be to deliver seamless and outstanding service to all guests over the phone, through email or via our website or other communication avenues. The GSS interactions and conduct will always demonstrate commitment and dedication to our 4R culture and company values. Regular attendance in conformance with the standards which may be established and revised by 4R from time to time is essential to the successful performance of this position.

What is in it for you? 

Benefits of joining the 4R Family include: 

• 401(k) program and match (eligible after 6 months with the company) 
• Quarterly team building outings and Yearly Company Celebrations 
• Community Serve Days, Volunteer Opportunities 
• NO LATE nights, SUNDAYS OFF & Flexible Schedule 

What You Will Bring to The Table

• One to two years of customer service experience.
• Passion and appreciation for an established culture built on principles of charity, hospitality, goodwill, servant leadership, kindness, humility, and integrity.
• Friendly, bright, approachable, and excellent interpersonal skills; ability to work well independently and with a team.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and ability to learn new software programs.
• Familiarization with company menu offerings and processes.
• Experience in and knowledge of the restaurant industry.

Some Responsibilities Include

• Providing timely, professional, and personalized communications to all guests via social media, email, voicemails, and other forms of guest correspondence such as third-party delivery dashboards.
• Create a positive, welcoming experience for every guest every time.
• Handle all guest inquiries, requests and provide information on our menu, products, and services.
• Provide superior guest recovery for all situations, including missed items, refunds, food quality, etc., while adhering to the company’s policies and procedures.
• Keep abreast of company’s current and upcoming marketing promotions, store activities and events.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Be familiar with all e-gift card services and understand how to troubleshoot issues.
• Ability to answer questions on the 4R website via the live chat feature quickly and efficiently.