Industrial Engineer, Business Analytics

Orlando, Florida
Dec 21, 2021
Feb 19, 2022
Finance, IT, Theme Park

JOB SUMMARY: Support process improvement and revenue management efforts across the Universal Orlando Resort. Determine the most effective ways to best utilize people, machines, materials, information and energy—to provide a service. Increase productivity through the management of people, methods of business organization and technology. Provide individual contribution to problem solving efforts on selected projects to increase revenue, improve quality, reduce cost and improve cycle time, rework etc. Deliver real improvements that positively impacts the company's bottom-line through a combination of expertise in quantitative methods and experience across all business functions.


  • Reduce labor cost or increase revenue to drive OCF improvements through improving operational efficiency by reducing non-value added tasks and processes. Develop and analyze labor requirements, work force utilization, labor budgets, schedules and hiring/staffing plans that minimize overall labor costs. Develop, test and implement new products, test price and demand sensitivity, make recommendations and implement change to optimize profitability. Establish baseline historical performance, seasonality, transaction volume, revenue, penetration, per capita, pricing etc. Monitor ongoing performance, establish key performance tracking metrics.
  • Develop and execute data collection studies and obtain data using database query tools in order to perform data mining and data analysis using statistical tools and methodologies
  • Analyze processes using operations research tools including optimization, simulation modeling, linear programming, etc.
  • Assist in development of business cases & presentations to be presented from front line stakeholders to executive leadership
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

SCOPE: Initiatives and process improvement efforts can apply to any and all operating divisions within Universal Orlando Resort.


  • High school degree or GED is required.
  • Bachelor's degree from a four year college or university in Industrial Engineering/ Statistics / Mathematics / Finance / Operations Research / Data Science is required.
  • Master's degree is preferred.

EXPERIENCE: Minimum of 3 years of experience working in Industrial Engineering, Revenue Management, Finance, Quality Assurance, Engineering or other scientific disciplines; or equivalent combination of education and experience.


  • Strong critical thinking and problem solving skills
  • The ability to work through complex, unstructured problems
  • Capable of communicating and expressing ideas clearly and concisely, in both written and oral formats.
  • Strong interpersonal, technical and presentation skills required.
  • Ability to work on multiple initiatives and prioritize tasks to drive projects to completion.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved. EOE

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