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Manager, Human Resources Operations


Manager, Human Resources Operations

Department: Human Resources Operations
Full Time
ReqID: req45703

Position Summary

The Manager, HR Operations is responsible for the execution of a variety of core human resources support and transactions, including Orlando Health's contact center, position management, record management, regulatory compliance and onboarding. The Manager partners with business and HR stakeholders to evolve and document HR processes, procedures, timelines and requirements, and identifies opportunities for standard work and process improvement.


Bachelors Degree in related field required.


Certification in human resources or related area preferred.


Five (5) years progressive experience in multiple functions within the field of human resources, including employee relations, recruiting, compensation, benefits, education, talent development or HR information systems.

Experience leading large scale projects enterprise wide.

Experience working in a data intensive environment where data entry, auditing, and project management are all components of your role.

Essential Functions

Provide operational leadership for a large high volume service center that provides telephonic and electronic first level support and the centralized processing of all HR transactions. The service center serves as the main point of contact for team member questions and business concerns including but not limited to HR policies, processes, benefits, and employment actions.

Defines and implements strategies and processes which increase efficiency and customer satisfaction throughout the full spectrum of Human Resources operations. Identifies process improvement opportunities and trends. Proactively identify solutions and partners to meet business objectives, considering the implications of change on team members, the organization, and all stakeholders.

Provides information and guidance in the administration of HR related policies and procedures to internal HR and business customers.

Supports the human resources integration activities through merger and acquisition, including alignment of technology, policy and procedure, and cultural integration.

Maintains Orlando Health human resources regulatory compliance, by ensuring processes are aligned with standards and through auditing existing workflows for quality and accuracy.

Leads a variety of project teams related to HR processes, and assists other departments in the execution of special projects as a subject matter expert.

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

Impeccable attention to detail and exceptional organizational skills.

Strong customer service orientation.

Ability to take initiative and complete projects in a fast-paced environment.

Superior interpersonal, oral, and written communication skills.

Ability to meet deadlines and manage multiple responsibilities.

Ability to interact successfully with many different personality types and effectively develop and maintain strong working relationships across all levels of the organization.

Action oriented.

Strong experience working with HRIS and payroll systems.

ADDRESS: 55 West Gore Street 182E


Orlando Health, headquartered in Orlando, Florida, is a not-for-profit healthcare organization with $7.1 billion of assets under management that serves the southeastern United States.

Founded more than 100 years ago, the healthcare system is recognized around the world for its pediatric and adult Level One Trauma program as well as the only state-accredited Level Two Adult Trauma Center in Pinellas County. It is the home of the nation's largest neonatal intensive care unit under one roof, the only system in the southeast to offer open fetal surgery to repair the most severe forms of spina bifida, the site of an Olympic athlete training facility and operator of one of the largest and highest performing clinically integrated networks in the region. Orlando Health is a statutory teaching system that pioneers life-changing medical research. The 3,200-bed system includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer and heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. In FY20, Orlando Health served nearly 150,000 inpatients and nearly 3.1 million outpatients. During that same time period, Orlando Health provided approximately $760 million in total value to the communities it serves in the form of charity care, community benefit programs and services, community building activities and more. Additional information can be found at http://www.orlandohealth.com, or follow us on LinkedIn, Facebook, Instagram and Twitter @orlandohealth.