Operations and Tech Base Coordinator

Location
Orlando, Florida
Salary
Open
Posted
Jan 06, 2022
Closes
Mar 07, 2022
Ref
560972#XOJ-Universal.1

JOB SUMMARY: Responsible for collecting, reporting, communicating and recording information including: operating hours, changes to operating hours, parade times, daily management schedules, park capacity, hourly attendance counts, hourly ride counts, call-ins, snapshots, and team member reference guides. Responsible for Tech Base by answering, logging and dispatching calls to the appropriate technical trades. Responsible for the distribution of equipment including radios, keys, and tablets to various areas within Park and Resort Operations on a daily basis.

MAJOR RESPONSIBILITIES:

  • Receives incoming calls and communicates and dispatches the appropriate technical trade in response to non-emergency and emergency issues that include incoming trouble maintenance calls for rides, shows, merchandise locations, restaurants, food equipment, support buildings and any on-site facility concern. Monitors radio channels for Technical Services and Attractions Operations along with generates work orders in Maximo that tracks and reports information. Compiles and distributes hourly attraction count data including ride counts and express counts. Maintains Wait Time Boards along with show times and the information distributed on the Mobile Application. Assists internal clients that approach the counter with any questions or concerns.
  • Resolves and eases sensitive internal/ external situations on an individual basis through personal interaction in a timely manner. Reviews and distributes confidential information to executive level personnel. Asks exploratory questions to identify concerns, needs and expectations, as well as fully investigations issues related to ride downtimes, entrance and ride counts, equipment, and resort wide communication. Responsible for fulfilling internal/external guest inquiries by providing a “one-stop shopping” experience by having the knowledge of Universal Orlando Resort including contact information, park and show hours, revenue operations information, pricing, and general information of the resort.
  • Compiles hourly report data and distributes operational statistical reports regarding park attendance and park capacity to all level of the UO management team. Provides assistance to internal clients via the telephone for internal phone transfers, gate 2 requests, and general information. Handles calls from team members calling the call in line, maintains call logs in accordance to established attendance guidelines and reports information to appropriate parties.
  • Maintains inventory of all communication devices. Responsible for the collection, distribution of inventory including, but not limited to: radios, cell phones, pagers, Express Redemption Tablets, I-pads and venue keys. Provides operating instruction and troubleshoots equipment.
  • Updates and maintains management schedules, departmental phone listings, daily snapshots, team member reference guides, and information boards around the resort.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Perform other duties as assigned.

SCOPE: Responsible for collecting, reporting, communicating and recording information.

EDUCATION: High school degree or GED is required.

EXPERIENCE: 1-3 years clerical, customer service, computer experience preferred; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

  • Required to perform simple computer tasks and pass the Internal Staffing tests for Word and Excel.
  • Typing speed of 25 wpm is required.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved. EOE

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