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Security Communication Spec - Night Shift - Corporate Security


Security Communication Spec - Night Shift - Corporate Security - Orlando Health Corporate

The Security Communication Specialist serves as the primary contact in a variety of issues regarding the safety and security of employees and guests.


High school graduate or equivalent. Ability to quickly and accurately type and process calls for service. Working knowledge of word processing software, preferably Microsoft Office-based products, and Computer Aided Dispatch System.


One (1) year experience in a business office setting with telephone responsibility or PBX/Telephone operator and/or public safety type communications experience on multi-channel radio required.

Essential Functions

  • Answers a high volume of emergency and routine calls for service accurately and professionally
  • Monitors burglary, panic, and fire alarm systems 24 hours a day.
  • Obtains pertinent information from callers ensuring a safe, timely, and professional response of field resources.
  • Operates and maintains a specialized computer system for rapid entry and processing of all calls for service.
  • Records and updates sensitive information on persons and security alarm systems.
  • Works with confidential employee and patient information and security access codes and information via a specialized computer program
  • Dispatches field resources via multi-channel radio system.
  • Enforces FCC rules and regulations to prevent fines and/or license revocation/suspension.
  • Coordinates tactical communications between field resources, supervisory personnel and administrative staff, local law enforcement and other outside agencies during critical situations, emergencies and disasters.
  • Maintain strict confidentiality.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

  • Participates in training and assisting new employees.
  • Rotates weekends and days off when necessary.
  • Coordinates response of field resources to helicopter launch and landing operations.