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Senior Scheduling Coordinator - Digestive Health Institute - Orlando


Senior Scheduling Coordinator - Digestive Health Institute - Orlando

Department: DHI-Gen GI ORMC
Full Time
ReqID: req46858

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.


  • High school diploma and medical terminology and/or basic anatomy training required.
  • Associate's degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience.


  • Three (3) years of experience in clinical registration and scheduling.
  • Associated degree in Business, information systems clinical field or related may be substitute for two years of experience

Essential Functions

  • Responsible for maintenance of appropriate departmental schedules.
  • May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
  • Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
  • Accurately communicates prep information, arrival time and arrival location to patient.
  • Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures.
  • Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
  • Consistently reviews the schedules daily and communicates all changes to appropriate staff.
  • Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data en
  • Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
  • Assist in training or mentoring of all team members.
  • Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

  • Monitors workload each day and prioritizing based on department.
  • Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
  • Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
  • Takes a proactive role in problem resolution.

ADDRESS: 89 West Copeland Orlando FL 32806


Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks, and is based in Orlando, FL. Our facilities, advanced medical treatments and procedures, and highly qualified staff have distinguished Orlando Health as a healthcare leader for nearly two million Central Florida residents and 10,000 international visitors annually. Click here to learn more about Orlando Health.