Toll Plaza Attendant

Orlando, Florida
Jan 13, 2022
Mar 14, 2022

JOB SUMMARY: Provides exemplary guest service to guests arriving at the Toll Plaza while processing transactions. Utilizes suggestive and persuasive upselling techniques while offering additional parking options.


  • Processes parking pass transactions using established computer system, or manual transactions.
  • Practices proper cash handling procedures to ensure accuracy of cash sales.
  • Provides assistance to guests in a cheerful and helpful manner in each interaction and provides appropriate parking and park information to guests by utilizing the Sales through Service process.
  • Uses persuasive selling techniques to up-sell guest transactions; including Preferred Parking and/or Valet parking.
  • Maintains a minimum average of upgraded parking sales while maintaining efficiency, as set by management.
  • Ability to stand for long periods of time.
  • Cleans and maintains show quality standards in toll plazas and surrounding areas reporting any concerns with supporting details.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and Team Member involvement activities.
  • Performs other duties as assigned.

EXPERIENCE: Prior sales experience preferred.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved. EOE

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