Retail Supply Chain Solutions Strategic Account Manager

Orlando, Florida
To be determined
Aug 10, 2022
Oct 09, 2022

Position Purpose

The Retail Supply Chain Solutions Strategic Account Manager – E-commerce is responsible for contributing to and executing the overall strategic direction of CHEP’s engagement with E-commerce. This role will work closely with multiple cross-functional departments including Strategy, Sustainability, Innovation, Operations, Finance, Customer Service and Inventory Management to optimize asset productivity and customer engagement. This person will focus on creating sustainable customer partnerships within E-commerce and to generate incremental revenue by implementing retail solutions.


  • Asset Productivity Support
  • Value Creation for Customer and CHEP
  • Individual Personal Development
  • Customer NPS Results
  • Invoiced Revenue generation (transfer increases, sales of Retail Solutions)
  • Sales & Efficiency Funnel

Major/Key Accountabilities

  • Creates, aligns, and implements execution of customer strategic plan
  • Establish and maintain relationships at appropriate levels with customers and manage the interface between customer & CHEP
  • Collaborates with Customer and CHEP internal functions to define and implement Strategic Initiatives resulting in joint supply chain savings and revenue generation
  • Gains complete knowledge of Customer’s Supply Chain, resulting in identifying and leading additional operational efficiency initiatives and cost reduction opportunities
  • Aligns success metrics with Customer’s internal business objectives around Customer Focus, Operational Effectiveness, Cost Reduction Initiatives and Volume Growth
  • Ensures customer and territory-level KPIs and initiatives are on track to budget
  • Manages monthly Scorecard generation to provide full and transparent visibility on Account Health and Supply Chain Value Stream success to both CHEP and Customers.
  • Works closely with Operations where applicable to deliver profitable and effective operational support for CHEP services  
  • Regular engagement with global E-commerce CHEP network to develop and implement key strategies, shared learnings and to contribute to global initiatives as required



Essential Qualifications:

  • Bachelor’s degree in Business or related field or equivalent job experience.
  • Solid presentation skills, in-person and virtually with experience in Senior Level engagements  

Desirable Qualifications:

  • Retail or CPG manufacturer experience



  • Strategy and/or Sales experience managing national customers in the E-commerce space
  • Experience interfacing with Supply Chain / Operations
  • Proven record of thought leadership and customer engagement in highly complex strategic environments  


Skills and Knowledge

  • Understanding of CHEP’s business model, systems and procedures
  • Knowledge of supply chain
  • Personal relationship building capability
  • Negotiating large complex agreements (GAP training or comparable)
  • Innovative value proposition development
  • Excellence in team building and personal development


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