Retail Supply Chain Solutions Strategic Account Manager

Position Purpose

The Retail Supply Chain Solutions Strategic Account Manager – E-commerce is responsible for contributing to and executing the overall strategic direction of CHEP’s engagement with E-commerce. This role will work closely with multiple cross-functional departments including Strategy, Sustainability, Innovation, Operations, Finance, Customer Service and Inventory Management to optimize asset productivity and customer engagement. This person will focus on creating sustainable customer partnerships within E-commerce and to generate incremental revenue by implementing retail solutions.

Measures

• Asset Productivity Support
• Value Creation for Customer and CHEP
• Individual Personal Development
• Customer NPS Results
• Invoiced Revenue generation (transfer increases, sales of Retail Solutions)
• Sales & Efficiency Funnel

Major/Key Accountabilities

• Creates, aligns, and implements execution of customer strategic plan
• Establish and maintain relationships at appropriate levels with customers and manage the interface between customer & CHEP
• Collaborates with Customer and CHEP internal functions to define and implement Strategic Initiatives resulting in joint supply chain savings and revenue generation
• Gains complete knowledge of Customer’s Supply Chain, resulting in identifying and leading additional operational efficiency initiatives and cost reduction opportunities
• Aligns success metrics with Customer’s internal business objectives around Customer Focus, Operational Effectiveness, Cost Reduction Initiatives and Volume Growth
• Ensures customer and territory-level KPIs and initiatives are on track to budget
• Manages monthly Scorecard generation to provide full and transparent visibility on Account Health and Supply Chain Value Stream success to both CHEP and Customers.
• Works closely with Operations where applicable to deliver profitable and effective operational support for CHEP services  
• Regular engagement with global E-commerce CHEP network to develop and implement key strategies, shared learnings and to contribute to global initiatives as required

Qualifications

Essential Qualifications:

• Bachelor’s degree in Business or related field or equivalent job experience.
• Solid presentation skills, in-person and virtually with experience in Senior Level engagements  

Desirable Qualifications:

• Retail or CPG manufacturer experience

   

Experience

• Strategy and/or Sales experience managing national customers in the E-commerce space
• Experience interfacing with Supply Chain / Operations
• Proven record of thought leadership and customer engagement in highly complex strategic environments  

   

Skills and Knowledge

• Understanding of CHEP’s business model, systems and procedures
• Knowledge of supply chain
• Personal relationship building capability
• Negotiating large complex agreements (GAP training or comparable)
• Innovative value proposition development
• Excellence in team building and personal development