Director, Advertising Agency Operations

Orlando, Florida
Nov 16, 2022
Jan 15, 2023
Marketing, Operations

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. You'll learn more about this during the application process.

JOB SUMMARY: This key leadership role is responsible for overseeing and running staff, business, and agency operations, while reporting directly to and serving as a strategic partner for the VP of Integrated Marketing Communications. The role will maximize team success by designing and operating simple, lightweight, and critical processes and programs across budgeting, staffing, execution, strategy, invoicing, planning, and employee engagement.


  • Provide insights and data on staffing levels, headcount targets, and capacity allocation. Align with the leadership team, finance, recruiting, and the central planning team on staffing forecasts and make key decisions in approval processes.
  • Produce key organization programming including all-hands, educational events, and team recognition. Build content and demos for executive-level and external presentations that best demonstrate IMC team delivery.
  • Understand team engagement to generate new initiatives to further enable and empower the team.
  • Champion a cohesive team environment for executive staff by running staff meetings and leadership off-sites and aligning with operational leads in their domains.
  • Manage financial budget allocation and prioritization (third-party vendor, employee expense, infrastructure).
  • Serve as the primary point of contact to partners in Finance, HR, Recruiting, and Communications
  • Serves as an operations liaison to help recruit, hire and on-board team members while also maintaining relationships with staffing vendors
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

EDUCATION: Bachelor's degree in marketing, advertising, or project management and prior experience in managing small to mid-size advertising agency.

EXPERIENCE: 10+ years of industry marketing, advertising or project management experience including relevant experience in business operations or project management role. or equivalent combination of education and experience.

ADDITIONAL INFORMATION: The successful candidate is a strong advisor with an unquestionable personal code of ethics, integrity, and trust. The role requires a strategic problem solver who has an eye for detail, is organized, and can balance multiple programs simultaneously with varying degrees of ambiguity in a fast-paced environment.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved. EOE

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