If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The Operations Analyst is a member of the Solutions Management team supporting data analysis, problem resolution, solutions research, technical research, customer interactions, project coordination, and other duties necessary to advance information systems solutions here at Full Sail University. This position requires technical skills (computers), people skills, listening skills, and the ability to work either independently or as a member of the team.

Essential Duties and Responsibilities:

• Resolve technical problems
• Coordinate technical resolution with vendors
• Administer applications
• Consult with customers (users) to understand the nature of the issue/requirement
• Research technologies
• Apply software fixes
• Install and configure software
• Verify software installations, data integrity
• Author documentation
• Adhere to Full Sail University enterprise standards
• Advise on best practices
• Participate in the development solutions
• Write database queries
• Manage roles, permissions, etc..

Other Responsibilities:

• Adhere to policies and procedures set forth by Full Sail University
• Maintain strict confidentiality of company and personnel information
• Demonstrate a strong commitment to the mission and values of Full Sail University
• Adhere to company attendance standards
• Perform other duties as assigned

Supervisory Responsibilities: No

Competencies:

• Excellent computer skills
• Strong organizational skills
• Exceptional analytical skills
• Fluent written and verbal communication skills (English)
• Attention to detail
• Ability to work independently, or on a team
• Self-motivated
• Ability to multi-task
• Poise, patience
• Exhibit professional behavior in all situations

Education and/or Experience:

• Bachelor's degree in Computer Science, Management Information Systems or related discipline or, equivalent work experience
• Minimum of two years work experience

Certificates, Licenses, Registrations:

• Professional development certificates are welcomed and recognized, but not mandatory

Computer/Equipment Skills:

• Ability to learn and demonstrate proficiency in a diverse technological environment

Environmental Factors/Physical Demands:

All work is performed in an office environment and is sedentary in nature. However, job duties may require stooping, lifting, carrying, etc.

Full Sail is an Equal Opportunity Employer.