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Product Analyst, SR – Cupid


Position Summary

The Product Analyst, Senior designs information system products that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture including: collecting and analyzing information from system users, business analyst, business or clinical architects, to formulate the scope and objectives of the system, preparing flow charts, models, and procedures and conducting feasibility studies to design possible system solutions, leading the effort to estimate the costs of system solutions and prepare project plans to provide input into decisions about prioritizing projects and allocating IT resources, and preparing and maintaining technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system


Essential Functions
 Lead the effort to understand product capabilities (future and current state); determine product or system design and change
requirements to help drive the business or clinical unit's targeted outcomes.
 Assist and lead with implementation of a product solution or solutions within a group of specific clinical or business applications or
technologies based on enterprise business strategy, business capabilities and business requirements.
 Manage the architecture for a scope of products, working closely with business and clinical architects that manage and design architecture for a single project or initiative.
 Provide consulting support to business or clinical architects within projects to ensure the project is aligned with the overall enterprise architecture.
 Monitor the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.
 Utilize understanding of technology trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models.
 Advocate and augment the principles of information technology strategies.
 Analyze the business-IT environment (run, grow and transform the business) to detect critical deficiencies, and recommend solutions for improvement (systems of record, differentiation and innovation).
 Educate others on the product industry, competitors and market trends, and determine their potential impact on the solution.
 Apply the principles, guidelines, standards and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture vision.
 Assist with developing and understanding of product roadmap for the evolution of the enterprise application portfolio from current to future state (as defined by the solutions architecture).
 Participate in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
 Consult with application and infrastructure development projects to fit systems or infrastructure to architecture and identify when it is necessary to modify projects to accommodate the solutions architecture.
 Identify the business or clinical unit impact (for example, on skills, processes, structures or culture) and financial impact of the solutions architecture.
 Document all solution design and analysis work.
 Work closely with the program/project managers to ensure the execution of work corresponds with what is being promised.
 Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
 Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
 Provide expertise within the organization and have the required in-depth knowledge and / or breadth of expertise in products and a broad knowledge of products within the organization.
 Solve unique problems that have a broad impact on the associated business functions, requires conceptual and innovative thinking to develop solutions
 Contribute to the development of functional strategy within the products scope
 Anticipate business and regulatory issues, recommend product, process, or service improvements
 Lead projects with notable risk and complexity; develop the strategy for project execution
 Communicate complex ideas and anticipate potential objections and persuade others, often at senior levels, to adopt a different point of view
 Contribute to the direction and resource allocation for programs, projects, or services while working within general functional policies and industry guidelines
 Provide Level 2 / Level 3 support on assigned products or product suite.
 Participates in On-Call support rotation.


Bachelor's degree in computer science, system analysis or a related study. Associate's degree and two (2) years of directly related work experience may substitute for the Bachelor's degree (in addition to the requirements listed in the Experience section). High School Diploma or equivalent and four (4) years of directly related work experience may also substitute for the Bachelor's degree (in addition to the requirements listed in the Experience section).

 Industry Certification in relevant field required.

 Exceptional interpersonal skills, including teamwork.
 Ability to work and lead others thru ambiguity.
 Strong collaboration skills.
 Excellent analytical and technical skills.
 Excellent written and verbal communication skills.
 Excellent planning and organizational skills.
 Knowledge of common components of an enterprise technical architecture.
 Basic understanding of application management methodologies, infrastructure and network architecture.

 A minimum of four (4) years of experience in at least two IT solution development disciplines, including technical architecture,
network management, application management, middleware, database management, product management, or operations.
 Role may also require specific experience with solutions and products (Laboratory, Imaging, Supply Chain, Revenue Cycle, Allied Health, and other healthcare related disciplines).