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Perioperative Control Desk Liaison - Jewett Orthopedic Institute – Downtown Complex


Position Summary

Coordinates all activities—whether PACU- or OR-related—with the surgery schedule, ensuring that 100% of all surgery patient procedures are completed timely and efficiently.


Essential Functions

• Ensures incident reports are initiated and completed for all unusual circumstances or incidents per facility guidelines.
• Ensures excellent customer service and communication skills with surgeons, anesthesia, team members, and management.
• Maintains open line of communication throughout the shift between Sterile Processing/Materials Management (surgery), Guest Services, Admitting, Anesthesia, PreOP (PACU) and other departments as required.
• Collaborates with Assistant Nurse Managers/Learning Specialists to ensure that staff competency levels match the duties being performed.
• Ensures coverage for Desk Liaison deficits, per guidelines of each facility.
• Schedules after hours and add on cases in an accurate and timely manner, notifying all applicable departments and team members appropriately (Surgery).
• Orients new clinical team members in the functions and role of the control desk.
• Works in collaboration with Surgery Charge Team (Anesthesiologist, Surgeon) to ensure constant flow of surgical cases. If cases are delayed, notifies the appropriate personnel of the delay.
• Coordinates patient care with multi-disciplinary departments (Pre-op, PACU, Radiology, Lab, Blood Bank, OR, ED, IP Unit, etc.) in emergent and non-emergent cases to maintain a consistent level of patient care.
• Acts as resource person, particularly on off shifts, answering or obtaining technical answers to questions regarding cases.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

 Awareness of legal issues, patient rights, and compliance regarding the standards of regulatory and accrediting agencies.
 Understanding of the surgery operating budget, particularly the connection between staff and salary dollars, to ensure appropriate use of staff time.
 Able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on the assigned unit.
 Demonstrates knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to age-specific needs, and to provide the care needed as described in the unit/area/department's policies and procedures.



 For Team Members hired into this job prior to January 1, 2020: Graduate of an approved school of nursing.
 Effective January 1, 2020: New Hires and Team Members moved into this job and/or transferring Depts. must obtain a Bachelor of Science in Nursing degree (BSN) within 36 months of placement.


Current license in the State of Florida.
Maintains current BLS/HealthCare Provider Certification and appropriate Advanced Life Support, if required by individual facility.


Two years current operating room experience for the surgical area; and/or 2 years of PACU experience for the PACU area.