Administrative Support (TEMP)

Unleash YOUR Potential With Us

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

Human Resources:

We are a trusted partner and catalyst in making UCF the best place to work and positively impact our community by working together to unleash the potential of everyone at UCF.

The Opportunity:
Under the supervision of the manager of Administrative Operations, this position supports the front desk reception area of the UCF Human Resources Center of Expertise. The principal emphasis is on providing excellent customer service and administrative expertise. Serves as backup office contact to the Office Support Assistant for students, faculty, staff, and guests, and answers routine questions both orally and in writing. When not supporting the front desk, this position's primary focus is on project support and functional area support as assigned.

Responsibilities:

Front Desk Reception Area Support:

• Greets visitors and provides employees, faculty, and the public with information regarding programs, resources, and services.
• Answers external phone calls and directs inquiries correctly within the organization.
• Provides information for routine inquiries.
• Accepts and signs for deliveries.
• Screens, sorts, and distributes mail.
• Assists with the hiring, training, and supervision of front desk student employees.
• Assists with student worker schedules for front desk coverage.

Office Operational Support

• Ensures standard office machinery (e.g. phones, printers, copiers, and fax) is in working order.
• Supports scheduling efforts of individuals and meeting spaces.
• Assists with routine data entry requests.
• Handles the closing and opening of office/meeting spaces.
• Assists other administrative support personnel in efforts to manage the office.
• Assists with facility work orders.
• Assists with supply orders and maintaining inventory.
• Assists staff in preparing for meetings by providing handouts and note-taking required.
• Attends any training sessions (Human Resources, Teams, Workday, etc.) as applicable for enhancement of job-related skills.

Project Support

• Document management.
• Assists with facilities management.
• Assists with Human Resources website maintenance.
• Assists in mass communications/mailings (includes mass email or database reports).
• Prepares and maintains files in accordance with established guidelines and/or templates.
• Assists in outreach to external constituents, under the direction of the supervisor.

Minimum Qualifications:

High school diploma or equivalent.

Preferred Qualifications:

• Experience in higher education
• Customer service skills
• Experience in Microsoft Office applications
• Familiar with virtual meeting platforms such as Microsoft Teams or Zoom
• Skills or aptitude for developing and maintaining relationships - strong interpersonal skills
• Proven written and verbal communication skills, particularly with diverse groups including faculty, employees, and students
• Ability to work independently, as well as with self-directed teams

Additional Application Materials Required:

Cover Letter.

Are Benefits Important to You?

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

Who Are We?

Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Hours of Work

Work Schedule

Type of Appointment

Hourly Rate

Job Posting End Date

Benefits Eligibility

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at http://www.oie.ucf.edu/documents/PresidentsStatement.pdf.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.