Applications Programmer III

Unleash YOUR Potential With Us

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

UCF IT

UCF IT is an impressive multi-departmental organization that is committed to diversity, equity, and inclusion while achieving the highest standards of the UCF Creed – integrity, scholarship, community, creativity, and excellence. Being one of the largest university divisions (that includes multiple area campuses), UCF IT prides itself on being able to adapt and conform to the growing changes at one of the nation's largest metropolitan universities.

The Opportunity:

Applications Programmer III will support enterprise constituent relationship management (CRM) and engagement business application needs of the organizations that use CRM and related technologies. This position will report to the Manager of Digital Platforms, Enterprise CRM, supporting the day-to-day business functions such as reporting, data analysis, maintaining system integrity, user management and onboarding, user adoption, and aiding in the development and configuration of various enterprise CRM projects.

This position is open for remote work for any candidates residing within the state of Florida.

Responsibilities:

• Perform extensive testing and validations on proof-of-concept solutions developed in enterprise CRM (Salesforce, Marketing Cloud) and related technologies.

• Support user provisioning, de-provisioning, and adoption for different departments in Enterprise CRM (Salesforce, Marketing Cloud); contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives.

• Perform regular error analysis and maintenance on enterprise CRM (Salesforce, Marketing Cloud) and related technologies; audit enterprise CRM for general errors, data errors, and user errors; perform diagnostic tests and duplicate entry cleansing, practicing good data hygiene.

• Create enterprise CRM (Salesforce) standard and custom reports by interpreting business requests and performing basic analysis on data for reporting purposes.

Minimum Qualifications:

Bachelor's degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree.

Preferred Qualifications:

One year of experience in the administration and maintenance of enterprise CRM platforms (Salesforce).

Special Instructions to the Applicants:

This position is open for remote work for any candidates residing within the state of Florida.

As part of the interview process, you will be asked to complete an exercise to demonstrate basic technical proficiency and learning abilities.

Are Benefits Important to You?

Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more…For more benefits information, go to UCF Employee Benefits Guide (12-14-21)

Who Are We?

Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

#LI-REMOTE, #LI-HYBRID

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Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at http://www.oie.ucf.edu/documents/PresidentsStatement.pdf.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.