Patient Insurance Advocate-Float

Orlando, Florida
$19 to $21 hourly rate +benefits
Mar 29, 2024
May 28, 2024
Contract Type
Full Time

At HealthFund Solutions, we are an advocate for uninsured patients and a partner to hospitals and healthcare providers.

With decades of experience in the healthcare field, we observed a rising need to help a percentage of the American population that continues to grow every day—those living without health insurance. Through sponsorship programs, Medicaid screening and premium monitoring, we empower patients to get the coverage and care they need and get back on their feet.

The Insurance Advocate enrolls patients in ACA Marketplace plans. This is an onsite position that requires the employee to float between Orlando Health facilities when needed, Monday through Friday 8:00am to 4:30pm. This position may require occasional weekends and holidays as needed. This position may be temporarily remote until you are credentialed. This position requires overtime during Open Enrollment and other times throughout the year.


  • Call patients and screen for financial and medical criteria.
  • Enroll patients in ACA marketplace plans and obtain HFS documents for signatures.
  • Provide guidance and support to patients throughout the enrollment process.
  • Assist patients in resolving any case issues with the Marketplace and Insurance Companies if they arise.
  • Stay up to date with changes to the ACA marketplace plans and policies.
  • Perform bedside screenings, if applicable
  • Daily follow-up on all assigned accounts
  • Answer all emails and phone messages as soon as possible but within 24 hours.
  • Enter all information into HealthFund and Hospital databases.
  • Document and review patient information within the Electronic Medical Record (EMR)
  • Stay current on all new policies and procedures.
  • Participate in any required meetings and webinars.
  • Provide any required screening or enrollment data for tracking of conversions.
  • Responsible for placing a high call volume for patient outreach.
  • May require occasional evenings and weekends.
  • Other duties as assigned.


  • High School Diploma required.
  • College Degree or some college preferred.
  • One (1) to two (2) years of related experience required.
  • Knowledge of policy and procedures for ACA Marketplace Insurance preferred
  • Understanding of copay, co-insurance, and deductibles with commercial insurance preferred
  • Understanding qualifications of Medicaid and Disability preferred
  • Ability to communicate effectively verbally and in writing.
  • Administrative and clerical procedures
  • Computer savvy
  • Ability to establish and maintain effective working relationships.
  • Conflict resolution techniques
  • Attention to details.
  • Work effectively with individuals from diverse backgrounds.
  • Electronic Medical Record (EMR) or Electronic Health Record (EHR) software experience preferred.
  • Required to complete hospital medical clearance and vaccinations upon hire and annually if applicable.
  • Must have valid driver’s license with clean driving record and active auto insurance.
  • *Remote/Hybrid – at any point, if required to work from home a minimum internet speed of 75Mbps and reliable cellular signal is required to be able to do this job effectively

Physical Abilities:

While performing the duties of this job

  • Ability to sit for long periods of time entering data into the computer
  • Ability to occasionally lift up to 10 pounds
  • Ability to concentrate and stay on task for long periods of time

NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as required to meet the ongoing needs of the organization.