Project Reliability Manager Mobility Customer Service

Orlando, Florida
May 06, 2024
Jul 05, 2024
Customer Service

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility is GROWING in Orlando FL and seeks to hire a Project Reliability Manager to monitor locomotive reliability and drive fleet performance improvement across the Brighline project's fleet. You will be responsible for investigating and implementing continuous improvements of the locomotive fleet and providing specialist technical support to the maintenance teams. You also have the overall responsibility for coordination, implementation, progress, and performance of field experience-related tasks and activities and are the point of contact for Headquarters regarding field experience-related topics.

What your day-to-day will look like:

  • Ensure the field experience data and information is collected thoroughly and completely through the given tools, e.g., Salesforce, CMMS or MAXIMO, comprising all corrective and preventive maintenance activities and material use.
  • Ensure the field experience data and information is accurate and plausible through continuous evaluation.
  • For selected cost and failure drivers collect and add additional information like environmental information and diagnostic information to understand the correlation of failure/cost determining factors.
  • Initiate and follow-up root cause analysis for selected failure and cost drivers to reduce non-conformance costs.
  • Responsible for field experience process and workflow implementation and improvement.
  • Investigate and progress continuous improvements for the Locomotives, supervising modifications to maintain or enhance the trainset performance.
  • Responsible for the implementation and ongoing management of the performance regime.
  • Implement KPI's to monitor fleet performance based on contractual requirements.
  • Monitor reliability and performance trends and develop improvement proposals.
  • Designated point of contact for the Customer's engineering team requiring day to day performance information.
  • Review all defects and actions taken to rectify those to a satisfactory level
  • Participate in regular communication meetings, internal and external including Failure Review Board, engineering procedural change briefings, safety and reliability performance meetings, project and customer meetings.

To thrive in this role, you have:

  • Bachelor's degree in Engineering or vocational training with verifiable experience in rolling stock maintenance.
  • Minimum of 2 year of engineering experience.
  • Understanding of Reliability principles to the overall product development life cycle (verification/validation of requirements, failure distributions, root cause analysis, FRACAS, etc.).
  • Experience in monitoring key performance indicators.
  • Contract and commercial understanding.
  • Well-developed and demonstrated written and verbal communication and interpersonal skills.
  • Well-developed and demonstrated conceptual, analytical, decision making and problem-solving skills.
  • Organizational skills, including the ability to achieve agreed deadlines using effective teamwork.
  • Demonstrated experience in the use of MS Excel and other Data Analytics tools like Tableau, Spotfire or Power BI.

Why you'll love working for Siemens!

  • Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!
  • We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
  • We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
  • We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
  • Solve the world's most significant problems – Be part of exciting and innovative projects.
  • Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
  • Employee perks and discounts in addition to our 401k match and generous Paid Time Off

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: The pay range for this position in Orlando, FL is $80,800-109,000. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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