YMCA of Central Florida Orlando jobs

Risk Manager

Main Location Adminstration


Position Summary

The Risk Manager operates within an extremely small team, collaborating closely across the Central Florida YMCA Association. This position is directly responsible for overseeing risk, compliance, and reporting requirements. This also requires support in general day-to-day activities including training and safety program management, volunteer coordination, and high-volume data entry in multiple database systems for the entire Association. Acting as the primary point of contact for incoming risk-related incidents, the incumbent assesses severity and ensures appropriate escalation and follow-up procedures.

Our Culture

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. We are the Y.

Job Responsibilities

General Risk and Workers Compensation:

  • Oversee the Workers Compensation process, follows up on all workers comp incidents, tracking and concerns.
  • Manages the HR/Risk procedural manuals, recommending updates and reviews to ensure accuracy. Ensures compliance with State and Federal regulation as well as local facility accreditation agencies.
  • Ensures privacy of records in all projects where appropriate, including confidentiality and protection of sensitive reports or information.
  • Works closely with and maintains a proactive professional relationship with Family Center Operations Staff, HR, Finance, IT and Association Office departments.
  • Effectively identifies and escalates problems to the Sr. Director of Employee Relations & Risk Management and/or Association Office HR team as they occur and takes appropriate steps toward resolution.

Training and Safety Programs:

  • Assist with the YMCA internal and external safety training programs ensuring internal compliance with federal regulations and YMCA policy.
  • Assist with Safety Certification & mandatory annual training & compliance in the Family Centers.
  • Manages the driver and vehicle safety program, including oversight of driver's compliance, trainings and resources.

Data Entry and Integrity:

  • Responsible for the entry, maintenance and integrity of data within various systems and databases and ensure that the submitted forms are accurate and entered in the systems correctly and timely by the applicable deadlines. Conduct audits, provides recommendations, and facilitates necessary changes. Follow up with HR Team and or Operations staff when appropriate.
  • Assist in the data collection, analysis and reporting process of key projects as assigned.

Committee Work:

  • Serve as a member of the Child Protection Team. Assists with implementation and execution of key programs trainings, screenings and notifications. Programs include but are not limited to Membership screening, Volunteer screening and education, Staff education and Culture of Safety Initiatives.
  • Serve as a member of the Safety Committee and the Workers Comp Committee, including leading and facilitating training initiatives that results in decreasing of loss ratios down.
  • Proactively identifies areas to decrease workers compensation and general liability claims

Volunteer Process Management:

  • Manage the volunteer process, including initiating and completing background checks, ensuring compliance with guidelines, coordinating with Family Center Operations, facilitating required training, monitoring volunteer clearances using VolunteerMatters software, escalating clearance alerts to the Risk Management Director, scheduling adverse action meetings, and tracking trend and delay report data.
  • Communicates with operations staff to ensure timely completion of clearance for volunteering as well as all data due to YUSA.

Other duties as assigned by management.


This is a full-time, exempt position and compensation for this role starts at $66,000.


  • Bachelor's degree or equivalent is required.
  • Minimum three years' experience in managing risk management claims, including but not limited to reviewing reports, requesting additional information, completing investigations, and/or reporting trends is required.
  • Workers compensation claims experience is strongly preferred.
  • Experience working with background clearances and/or screenings is a plus.
  • Proficiency with computers and systems in some or all of the following areas is a plus: database administration, Sales Force, VolunteerMatters, KPA Flex Risk Management System, and the Microsoft Suite.
  • Must possess strong attention to detail, analytical and problem-solving abilities.
  • Ability to effectively partner and collaborate with peers across the Central Florida YMCA Association

Work Environment & Physical Demands

  • Must be willing to work a flexible schedule, which may include weekends and holidays as needed.
  • Must be willing to work an on-call schedule rotation as required.
  • Must be willing to travel within Central Florida. Must have a valid Driver license. The employee is required to have visual acuity to operate motor vehicles.
  • The noise level in the work environment is usually moderate.
  • The physical activities of this position include: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, and repetitive motions. Talking is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels, with or without correction.
  • Required to sit or stand for extended periods of time while demonstrating manual dexterity in order to accurately work on the phone, computer keyboard, and other equipment.
  • The employee must be able to perform light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  • The employee is required to have close visual acuity, along with the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, or to make general observations of facilities or structures.
  • Must possess auditory and verbal capabilities in order to adequately communicate via phone and in person.
  • The employee is not substantially exposed to adverse environmental conditions.


  • Must complete successful background screening, which includes criminal and employment verification. Some positions may additionally require a successful credit check screening.
  • All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.
  • This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.