Office Manager

Job Title:         Office Manager

Department:   Operations

Reports to:      COO

Our Office Manager is a critical role in our overall company operations. This position is the organizational hub between finance, sales, production, and warehouse, and ensures our internal and external customer service needs are maintained at a high level.  This position requires excellent communication skills, attention to detail, excellent organizational skills, and strong problem-solving skills.

Required Skills:

• Three+ years in an office administrator role, including experience in bookkeeping/budgeting (preferably in a small business environment)
• Three+ years in an Event Management role
• Self-driven, consistent, and reliable
• High-level experience with Microsoft Excel Familiar with CRM systems and email. InDesign and Canva are a plus.
• Strong organizational, analytical, and troubleshooting skills
• Strong communication and interpersonal skills
• Very detail-oriented
• Positive personality that thrives in a team-based environment
• Effective under pressure and able to manage deadline-driven projects
• Sense of humor

Responsibilities:

• Answer incoming calls and route them to the appropriate team member
• Event Management and Marketing Support:
• Support the Sales team with client events, including training and client happy hours
  • Responsible for communicating training information to guests. Coordinate training materials and certificates.
  • Responsible for curating event guest lists, sending invites, and managing RSVPs
  • Responsible for managing events, including sourcing vendors and adhering to the event budget
  • Tracking/ordering event supplies

• Support the Operations team with managing company events (parties, luncheons, company celebrations)
• Facilitate and curate the content for the company's quarterly newsletter. Format into the marketing template and distribute.
• Special projects as assigned
• Data Management and Administrative:
  • Add/update clients and vendors in the company database. 
  • Oversee the resolution of customer order concerns.
  • Process sales-related RMA’s when required.
  • Support the Operations team with preparing reports
  • Track/order office supplies
  • Verify transactions for accounts payable and accounts receivable
  • Resolve outstanding payments/discrepancies with departments, vendors, and clients (via verbal and written communication)
  • Balance and reconcile accounts when needed
  • Support the CFO with customer collections and bank transactions
  • Reconcile company credit card transactions Organize files (electronic and paper)  

Working Environment
This is an in-office position requiring heavy use of the computer. Required hours are 9 am to 5:30 pm and may require longer and/or varied schedules depending on client and event needs. 

Compensation and Benefits

This is a full-time salary-based position.  Alcorn McBride is an EEO and offers outstanding benefits including fully paid medical, dental, and vision, a 401K with a 50% company match, a company iPhone, and a fun, friendly working environment.