Clinical Triage Coordinator

Clinical Triage Coordinator

 

POSITION: Clinical Triage Coordinator

RESPONSIBLE TO: Branch Manager Walk-in Clinic

JOB SUMMARY: Triages patients prior to seeing the walk-in physicians. Will facilitate in the immediate decision making in regards to the severity of a patients injury and the sequence in which they are seen. Will provide detailed information to the treating provider to insure the patient needs are best met in the walk-in environment. Assists physician with clinical duties and the fitting of several types of Orthopaedic braces and devices when applicable. 

 

EDUCATIONAL REQUIREMENTS:

• Bachelor of Science degree in Athletic Training, Certified Medical Assistant or related field
• NATABOC Certified Athletic Trainer
• Florida License in Athletic Training
• CPR/AED certified
• NPI number
• Valid Florida driver’s license
• Must pass level 2 finger printing process

  QUALIFICATIONS AND EXPERIENCE:

• 1 to 3 years work experience in clinical assisting (orthopaedic clinical setting a plus) or athletic training environment
• Basic computer skills utilizing Microsoft Outlook, Microsoft Word and Microsoft Excel
• Knowledge of electronic health record software and digital imaging software
• Strong written and verbal communication skills
• Neat, professional appearance
• Excellent customer service a must

Responsibilities include, but are not limited to, the following:

Clinical Triage/ Support

• Greets patients and escorts them from the waiting room to the triage/ exam rooms within the first 15min of arrival.
• Identifies patient’s reason for visit and works with the treating providers to determine the severity of the injury and how best to meet the patient’s needs.

• Reviews medical history and obtains pharmacy information from patients and updates the EMR accordingly

• Takes patient vitals to include Height, Weight, and B/P, logs vitals on flow sheet and into EMR accordingly

• Orders X-Rays for physicians according to their specified protocols

• Imports diagnostic images from outside imaging centers on CDs into PACS (digital imaging software)

• Assists physicians with suture and staple removal, minor procedures, and fracture reductions in office

• Applies, adjusts and removes casts, splints, braces and other DME products according to the physician’s order

• Performs patient education when appropriate; to include instructions in cast and splint care and on use of medications

• Logs and dispenses medications to patients

• Calls in medications to pharmacy and documents in EMR according to established protocols

• Disposes of contaminated items according to OSHA guidelines

• Ensures all forms are accurate, complete and signed prior to giving to patient

Other

• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice

• Maintains detailed knowledge of computer software as it relates to job functions

• Attends CPR and OSHA training programs as required

• Maintains certifications and registrations per state guidelines

• Attends all regular meetings

• Performs all other tasks and projects assigned by the Manager or Physician

Supervisory Responsibilities

This job has no supervisory responsibilities.

Typical Physical Demands

Position requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Involves standing and walking for over an 8 hour day.  Employee will occasionally be asked to lift and carry items weighing up to 30 pounds.  Normal visual acuity and hearing are required.  Employee will work under stressful conditions and work irregular hours.  Employee will be exposed to biohazard materials on a regular basis.

Typical Working Conditions

Employee will have some exposure to communicable diseases, toxic substances (ie: cleaning products), medicinal preparations and other conditions common to a clinic environment