Part-Time Medical Assistant / Receptionist - Casselberry Office

Casselberry, Florida
Competitive Salary + Benefits
Jan 19, 2018
Mar 20, 2018
Healthcare
Permanent
Part Time
Entry Level

Part Time Medical Assistant/Receptionist

POSITION: Medical Assistant / Receptionist

RESPONSIBLE TO: Branch Manager

JOB SUMMARY: Prepares patients to see the physicians, facilitates lab tests, diagnostic imaging reports and other paperwork as needed.  Assists physician with clinical duties as directed. Will also register patients, answer the telephone, and schedule appointments

EDUCATIONAL REQUIREMENTS:

  • High school diploma required
  • Advanced degree or Certification preferred
  • CMA certificate desirable
  • Training in orthopaedic assisting is a plus

    WORK HOURS –Work week schedule as follows:

  • Monday-Thursday: 4:30pm – 8:30pm
  • Saturday: 8:30am – 1:30pm

QUALIFICATIONS AND EXPERIENCE:

  • Two plus years of work experience in a physician practice/hospital
  • At least one year of experience in clinical assisting; orthopaedic clinical assisting a plus
  • Comfortable using email and interacting with Internet applications
  • Experience collecting patient balances
  • Strong understanding of insurance benefits and calculation of patient responsibility
  • Knowledge of CPT codes and basic medical terminology
  • Knowledge of practice management and electronic health record software
  • Strong organizational skills and attention to detail
  • Ability to perform multiple and diverse tasks simultaneously
  • Proven experience handling irate patients/customers and dealing with conflict
  • Familiarity with scheduling and rearranging appointments
  • Excellent verbal and communication skills required
  • Professional image (dress, manner, tone, attitude)
  • Positive and confident image
  • Excellent customer service skills required
  • A degree of creativity and latitude required
  • Strong computer skills, knowledge of MS office products

Responsibilities include, but are not limited to, the following:

Clinical Support

  • Greets patients and escorts them from the waiting room to exam rooms; prepares patients for exam or treatment
  • Reviews medical history with patients and updates information in EMR accordingly
  • Takes patient vitals to include Height, Weight, B/P, Respiration, and Temperature; logs vitals on flow sheet and into EMR accordingly
  • Orders X-Rays for physicians according to their specified protocols
  • Imports diagnostic images from outside imaging centers on CDs into PACS (digital imaging software); organizes in house images into briefcases within PACS
  • Performs a clinical review of charts for upcoming appointments at least two days prior to appointment date
  • Assists physicians with suture and staple removal, minor procedures, and fracture reductions in office
  • Replenishes supplies, sets up and cleans exam rooms
  • Applies, adjusts and removes casts, splints, braces and other DME products according to the physician’s order
  • Draws up injectable medications
  • Prepares and maintains supplies and equipment for treatments, including sterilization
  • Performs patient education when appropriate; to include instructions in cast and splint care and on use of medications
  • Logs and dispenses medications to patients
  • Calls in medications to pharmacy and documents in EMR according to established protocols
  • Disposes of contaminated items according to OSHA guidelines
  • Ensures the charge slip for each office visit is accurate and complete
  • Ensures all forms are accurate, complete, and signed prior to giving to patient
  • Ensures all patient documents for completed office visits are set to “ok/ready” to ensure proper electronic filing in patient chart

Insurance Eligibility and Patient Responsibility

  • Review insurance eligibility for upcoming patient appointments
  • Review daily insurance benefits for the day’s appointments to determine which patients may have out-of-pocket expenses
  • Following patient visit review superbill and calculate patient’s out-of-pocket responsibility utilizing estimator software
  • In a pleasant, engaging and timely manner explain out-of-pocket expenses and review possible payment options
  • Address patient questions or concerns tactfully and timely
  • Collect and process payment from patient or review non-payment policy
  • Following company protocol document and manage patients that require further follow up
  • Reconcile daily payment processing report
  • Meet with patients to address questions regarding outstanding balances

Telephone Answering and Scheduling

  • Answer the telephone pleasantly, and by the third ring as often as possible; route call or take message
  • Schedule patient appointments: explain to patient which pieces of information they are to bring, provide a range of potential charges for the visit and the patient’s financial obligation, provide patients several scheduling options, follow physician-approved scheduling guidelines

Check-In and Registration

  • Greet patients as they arrive for scheduled appointments
  • Print the daily schedules one day ahead
  • Prepare new patient paperwork for upcoming appointments
  • Provide new patients appropriate paperwork for required signatures
  • Verify demographic information for new and established patients, according to protocol and update computer system as needed
  • Explain financial and collection policies to new patients---provide written guidelines to each patient
  • Ensure the necessary patient paperwork is complete before patient is ready to be roomed by Medical Assistant
  • Inform patients in the reception area when the physicians are running behind---offer to reschedule them as needed

Other

  • Balance posted transactions at the end of each day
  • Screen visitors and respond to routine requests for information
  • Keep the patient reception area neat and clean at all times throughout the day
  • Maintain patient confidentiality; comply with HIPAA and compliance guidelines established by the practice
  • Maintains detailed knowledge of computer software as it relates to job functions
  • Attends CPR and OSHA training programs as required
  • Maintains certifications and registrations per state guidelines
  • Attends all regular meetings
  • Performs all other tasks and projects assigned by the Manager or Physician

Supervisory Responsibilities

This job has no supervisory responsibilities.

Typical Physical Demands

Work may require standing and walking for long periods of time, and also stooping, bending and stretching for files and supplies.  Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier, and such other office equipment as necessary.  Position also requires viewing computer screens and typing for long periods of time, and working in an environment which may be stressful. 

Typical Working Conditions

Normal office environment.