Appraisal Administrator - Albany, NY

Appraisal Coordinator - Administrative

Reports to: Appraisal Manager

FLSA Status: Non- Exempt | Supervisory Role: No

Why Join Us?

At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. Join us as an integral part of a dynamic team committed to excellence and operational efficiency. We value professionalism, initiative, and a proactive approach to supporting our organization's goals.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Appraisal Coordinator - Administrative Role

Under the direct supervision of the Appraisal Manager, the Appraisal Coordinator – Administrative provides critical administrative support to ensure the efficient operation of the appraisal department. This dynamic role serves as the central hub for departmental communications, expertly coordinates the appraisal processes, rigorously maintains essential records, and actively contributes to strategic reporting and departmental projects, ensuring seamless operational excellence.

Key Responsibilities

• Email & Communication Management: Oversee departmental email; coordinate with customers, branches, and fee appraisers.
• Scheduling & Coordination: Schedule appraisals; assign orders to staff and fee appraisers; monitor turnaround times.
• Reporting & Record-Keeping: Maintain Excel reports, daily and month-end reports; track engagement letters and appraisal reports.
• Invoice & Payment Oversight: Prepare, verify, and reconcile invoices; obtain fee information from appraisers.
• Data Entry & Research Support: Assist with appraisal/evaluation data entry; conduct online research to support department activities.
• Training & Development: Complete assigned online and classroom appraisal courses; support departmental learning initiatives.
• Special Projects: Provide administrative assistance on departmental projects as assigned by the Appraisal Manager.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

• High School Diploma or equivalent education/experience.
• Proficiency in Microsoft Office Suite (Excel, Word).
• Strong organizational skills with ability to manage multiple priorities.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively.
• Fluent in English; bilingual a plus

• Access to reliable transportation

Schedule

Full-time position; Monday – Friday, 8:30 am – 5:00 pm

Physical Demands:

Primarily sedentary; includes use of standard office equipment.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion

• Recruitment, advertising or solicitation for employment

• Treatment during employment

• Rates of pay or other forms of compensation

• Selection for training, including apprenticeship

• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.