Job Summary:
The Auditor, Qualitative Research will complete field assignments at various locations where they engage in conversations and observations while posing as authentic guests. The auditor will observe ticket sales, in-park operations, and other experiences as they occur using direct participation and observation to gather information. Auditors are responsible for taking notes during interactions, documenting what they experience and observe, and writing detailed reports that clearly explain what happened so someone who was not there can understand the experience. This role requires strong communication and observation skills, attention to detail, the ability to work independently in the field, and a willingness to receive and apply ongoing coaching and feedback.
Major Responsibilities:
- Conduct covert visits to assigned locations, posing as customers or potential customers to evaluate knowledge, quality, customer service, cleanliness, and overall experience.
- Discreetly record shorthand notes and observations of locations and interactions without breaking character and alerting others that you are conducting an auditing report.
- Provide detailed, in-the-moment written reports on all assigned locations/criteria, including photo and video documentation as assigned. Log and submit mileage expense reports and retain and submit accurate itemized receipts.
- Conduct fixed counts/observations of guest behaviors, interactions, or other observable phenomenon. Conduct brief, semi-structured interviews to collect data on topics of interest.
- Attend and participate in mandatory in-person quarterly training and learning workshops.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
EDUCATION:
High school degree or GED is required.
EXPERIENCE:
1+ Year: clerical, customer service, data entry, computer experience preferred. Mystery Shop experience a plus; or equivalent combination of education and experience.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2026 Universal Studios. All rights reserved. EOE
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