Business Analyst

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com to know more .

Education:

• Bachelor's or Master's Degree in Business Administration, Communication, Information Systems, or another related field is required. Equivalent work experience may substitute for the educational requirement.
• Certification in any of the following is desired but not required: CBAP, PMI-PBA, PMI-ACP, PMP, ITIL.

Experience:

• A minimum of 3 years of business process analysis and requirements documentation, including independent facilitation with executives and subject matter experts, is required.
• Proficiency in process mapping/modeling with tools such as Visio is required.
• Experience facilitating the intake of ideas and converting them into documented demands/proposals within ServiceNow (or similar portfolio management tool).
• Proficiency in Microsoft Office Suite, particularly Excel, Work, PowerPoint, and Visio, is required.
• Experience preparing business case materials, including TOI/TCO analysis, cost-benefit assessments, and risk summaries.
• Experience using SharePoint and Microsoft Teams for collaboration and document management is required; exposure to Microsoft Power BI is preferred.
• Knowledge of how business requirements translate into technical requirements is required.

Job Duties:

• Categorize and prioritize technology proposals by type, urgency, complexity, business impact, and strategic alignment, using established scoring criteria.
• Assess and analyze proposal patterns to identify trends, recurring requests, and evaluate feasibility against technical capabilities and constraints.
• Coordinate stakeholder identification and conduct intake meetings with submitting business offices.
• Refine proposal descriptions from submitted Idea; capture high-level objectives, business problem/need, work in/out of scope, assumptions, constraints, and initial risks.
• Research and understand client business processes and their inter-relationships; document and diagram business and system processes and dependencies.
• Complete analyst-owned proposal detail fields in ServiceNow by identifying collaborators, business unit(s), impacted applications, and selecting the appropriate impact and T-shirt size.
• Understand technical problems and potential solution approaches in relation to both current and future business environments; recommend ways to integrate new and existing processes.
• Maintains knowledge of emerging technological trends and utilizes this knowledge to identify opportunities to build better solutions that support and drive business decisions; may make recommendations for buy versus build decisions.
• Identify processes for improvement, document existing processes, identify and analyze gaps between current processes and the desired state, design new processes, develop process performance measures, and plan the transition to a new process.
• Document business case elements and cost-benefit narratives; prepare ROI/TCO and cost-savings estimates; maintain up-to-date proposal documentation.
• Gather and document goals and objectives related to business strategy and translate them into requirements for the application, infrastructure, and development plans.
• Prepare executive-ready materials summarizing value, risk, alignment, and feasibility for presentation to leadership and the review teams.
• Support completion of cybersecurity risk assessment when required.
• Submit proposal when documentation is complete; collaborate with the Demand/Proposal Manager on movement through lifecycle states; request draft reversion for substantial edits as needed.
• Track work against proposal tasks ensure accurate timekeeping, workload visibility, and appropriate assignment tracking.

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.