Job Type: Full-time
Pay: $18.00 - $26.00 per hour
Schedule: Monday to Friday 8am – 5pm
Employee Benefits:
- Health Insurance - 87% Paid by the Company (Employee Plans starting at less than $11 per week)
- Paid Time Off (PTO)
- Paid Holidays per year – 8
- Paid Sick days per year – 3 (Paid out yearly if not used)
- Paid Hurricane Days – 3
- Paid Paternity/Maternity Leave
- Paid Life Insurance
- Paid Dental Premiums
- Paid Long-Term Disability Insurance
- 401K Match – Plan Increasing up to 7.5%
- Vision insurance and Free Prescription Safety Glasses
- Gym Membership Reimbursement
- Free Annual Premium Brand Work Boots
- Fun Team building Outings (Universal, Top Golf, and Andretti)
- AND MORE!
Company-Funded Education Opportunities:
- Manufactures' training
- Language – Spanish and English
- Health and Wealth Education
- Emotional Intelligence, Leadership and Advancement Training
Key Responsibilities of the Commercial Plumbing Dispatcher include:
- Responsible for the effective scheduling, coordination and dispatch of service technicians.
- Communication with customers and service technicians regarding service calls/jobs.
- Daily tracking of service technicians.
- Provide material and logistical support.
- Create, maintain, and close service/job tickets.
- Supports Closeout Coordinator and/or Permit Expeditor as needed.
- Prepares reports and performs business planning software tasks as requested by department personnel.
- Stays up to date with the business planning software changes and upgrades to remain a subject matter expert for others.
- Compiles, reconciles, and reports service tech payroll information accurately and within required timeframes.
- Provide excellent customer service.
- Demonstrate company core values of transparency, organize, listen, equip, and appreciate.
Qualified candidates will have:
- High School Diploma or Equivalent (Preferred)
- Commercial plumbing trade knowledge (Preferred)
- Minimum 2 years professional experience working in an office setting.
- Familiarity with dispatch boards, calendars, field service schedules, purchase orders, and maintaining customer records.
- The soft skills to interact with people across situations that call for service, troubleshooting, and/or conflict resolution.
- Outstanding written, verbal, and customer service communication skills
- PC computer skills, MS Office (Excel, Word, PowerPoint, Outlook), web-browsing, on-line applications, and calendaring.
- Experience handling phone calls, working in customer service, and/or acting as a messaging service.
- The ability to work independently and as part of a team.
- Must have a valid driver's license.
We are a Drug Free Workplace and Equal Opportunity Employer.
Note before applying that our employee selection process includes drug testing, extensive background and driving record checks, pre-employment assessments, and reference interviews with previous employers.