Salary : $44,733.00 Annually
Location : Lauderhill, FL
Job Type: Part-Time
Job Number: 2026-0616
Department: Finance Department
Division: 935: Utilities and Customer Service
Opening Date: 06/16/2026
Closing Date: 6/22/2026 11:59 PM Eastern
General Statement of Job
The purpose of this position to perform entry-level customer service, data entry, and clerical functions, under the general direction of the Finance Director or designee. Employees in this position provide front-line customer service support for utility billing and related services through in-person, telephone, and electronic communication. This position focuses on accurate account maintenance, basic billing inquiries, service requests, and customer guidance while implementing applicable policies, procedures, and utility systems.
Essential Functions
The following knowledge, skills, and abilities, as outlined herein, are intended to be representative of the type of tasks performed within this position. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the position if the work is similar, related, or a logical assignment for this description. Other duties may be required and assigned.
Provides courteous, professional customer service to the public regarding utility billing, payments, service initiation and termination; assists with general account inquiries.
Responds respectfully and professionally to customer requests and concerns via telephone, email, and in-person counter service.
Establishes, updates, and maintains customer utility accounts, including deposits, transfers, and account changes.
Utilizes the utility billing system and related databases to research account balances, consumption, billing cycles, and service history.
Processes routine billing adjustments, payments, and service requests in accordance with established policies.
Assists customers with understanding rates, fees, billing cycles, and payment options.
Generates and processes work orders for field services such as meter reads, leaks, and service investigations.
Performs clerical duties including data entry, document scanning, filing, and correspondence management; enters, updates, and maintains customer account information with a high degree of accuracy across utility billing and document management systems.
Coordinates with internal departments to route customer requests and ensure timely resolution.
Complies with customer service standards, departmental policies, and data confidentiality requirements.
Delivers consistent, respectful, and solution-oriented customer service while adhering to established utility policies and procedures.
Accurately researches customer accounts, billing history, and consumption data to resolve routine inquiries and identify discrepancies.
Applies basic mathematical and accounting principles to verify charges and balances.
Maintains confidentiality of customer and financial information.
Works independently while managing frequent interruptions in a high-volume customer service environment.
Performs other duties as assigned.
Minimum and Preferred Qualifications
Additional Requirements/Environmental Factors
Schedule Requirements: The ability to in a customer centered role in either a part-time or full-time capacity.
Driving Requirements: The ability to drive and operate a personal or City vehicle intermittently throughout the work day or work week, as needed.
Physical Requirements: The ability to exert moderate, though not constant, physical effort, which may involve some combination of climbing, balancing, stooping, kneeling, crouching, crawling, and/or lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (12-20 pounds).
Motor Coordination: The ability to coordinate eyes, hands, and feet to utilize and operate office tools, equipment, and machinery; and to handle, sort, and organize documentation.
Sensory Requirements: The ability to perceive and differentiate audio and/or visual cues or signals; and to perceive and differentiate depths, and/or textures.
Form/Spatial Aptitude: The ability to inspect items for proper length, width, and shape; and to visually read various information.
Color Discrimination: The ability to differentiate between colors or shades of color.
Communication: The ability to effectively communicate with City employees, stakeholders, and the general public verbally and in writing to deliver and explain information in a variety of technical and/or professional languages, and to prepare written correspondence, documents, reports, and analyses using proper format, spelling, grammar, and punctuation.
Functional Reasoning: The ability to apply principles of rational systems, such as motivation, incentive, and leadership; to interpret instructions furnished in written, oral diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning: The ability to exercise the judgment, decisiveness, and creativity required in situations involving the evaluation of information against sensory, judgmental, measurable, verifiable, or subjective criteria.
Data Conception: The ability to coordinate, manage, strategize, and or correlate data and/or information; and to exercise discretion in determining actual or probable consequences, and in identifying solutions or alternatives.
Mathematical Aptitude: The ability to add, subtract, multiply, divide, and calculate numbers, decimals, and percentages; and to interpret numerical data and graphs to create reports and/or develop forecasts.
Environmental Factors: Essential functions are performed with some exposure to adverse environmental conditions (i.e. cold, heat, rain, sunlight, humidity, noise, dirt, odor, and/or fumes).
EQUAL OPPORTUNITY EMPLOYER
The City of Lauderhill, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Lauderhill will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
VETERANS' PREFERENCE
Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority in the City's hiring process. Additionally, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment by the City.
Confidential
01
Please select your highest level of education.
02
Please use the space below to detail what field your degree is in. Please attach a copy of your diploma/degree or transcripts to your application, or it may not be considered. If you do not have a degree, please type "N/A".
03
How many years of experience in customer service, billing, and/or administrative functions do you have?
04
Please use the space below to detail your customer service, billing, and/or administrative functions experience. If you do not have any experience, please type "N/A".
05
Do you have experience working for a local municipality?
06
Do you possess - or are you eligible for immediate issuance of - a valid State of Florida Driver's License?
07
Are you aware that this is a part-time position?
08
Are you requesting Veterans' Preference? If you are requesting Veterans' Preference points, please upload a copy of your supporting documentation to the "Attachments" section by selecting '"Add supplemental attachment." Veterans' Preference points will be awarded only if all minimum requirements as listed on the Job Posting are met and supporting documentation is submitted at the time of application.
Required Question
Location : Lauderhill, FL
Job Type: Part-Time
Job Number: 2026-0616
Department: Finance Department
Division: 935: Utilities and Customer Service
Opening Date: 06/16/2026
Closing Date: 6/22/2026 11:59 PM Eastern
General Statement of Job
The purpose of this position to perform entry-level customer service, data entry, and clerical functions, under the general direction of the Finance Director or designee. Employees in this position provide front-line customer service support for utility billing and related services through in-person, telephone, and electronic communication. This position focuses on accurate account maintenance, basic billing inquiries, service requests, and customer guidance while implementing applicable policies, procedures, and utility systems.
Essential Functions
The following knowledge, skills, and abilities, as outlined herein, are intended to be representative of the type of tasks performed within this position. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the position if the work is similar, related, or a logical assignment for this description. Other duties may be required and assigned.
Provides courteous, professional customer service to the public regarding utility billing, payments, service initiation and termination; assists with general account inquiries.
Responds respectfully and professionally to customer requests and concerns via telephone, email, and in-person counter service.
Establishes, updates, and maintains customer utility accounts, including deposits, transfers, and account changes.
Utilizes the utility billing system and related databases to research account balances, consumption, billing cycles, and service history.
Processes routine billing adjustments, payments, and service requests in accordance with established policies.
Assists customers with understanding rates, fees, billing cycles, and payment options.
Generates and processes work orders for field services such as meter reads, leaks, and service investigations.
Performs clerical duties including data entry, document scanning, filing, and correspondence management; enters, updates, and maintains customer account information with a high degree of accuracy across utility billing and document management systems.
Coordinates with internal departments to route customer requests and ensure timely resolution.
Complies with customer service standards, departmental policies, and data confidentiality requirements.
Delivers consistent, respectful, and solution-oriented customer service while adhering to established utility policies and procedures.
Accurately researches customer accounts, billing history, and consumption data to resolve routine inquiries and identify discrepancies.
Applies basic mathematical and accounting principles to verify charges and balances.
Maintains confidentiality of customer and financial information.
Works independently while managing frequent interruptions in a high-volume customer service environment.
Performs other duties as assigned.
Minimum and Preferred Qualifications
- High School Diploma or valid equivalent; AND
- One (1) year of experience in customer service, billing, and/or administrative functions; AND
- Valid State of Florida Driver's License.
Additional Requirements/Environmental Factors
Schedule Requirements: The ability to in a customer centered role in either a part-time or full-time capacity.
Driving Requirements: The ability to drive and operate a personal or City vehicle intermittently throughout the work day or work week, as needed.
Physical Requirements: The ability to exert moderate, though not constant, physical effort, which may involve some combination of climbing, balancing, stooping, kneeling, crouching, crawling, and/or lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (12-20 pounds).
Motor Coordination: The ability to coordinate eyes, hands, and feet to utilize and operate office tools, equipment, and machinery; and to handle, sort, and organize documentation.
Sensory Requirements: The ability to perceive and differentiate audio and/or visual cues or signals; and to perceive and differentiate depths, and/or textures.
Form/Spatial Aptitude: The ability to inspect items for proper length, width, and shape; and to visually read various information.
Color Discrimination: The ability to differentiate between colors or shades of color.
Communication: The ability to effectively communicate with City employees, stakeholders, and the general public verbally and in writing to deliver and explain information in a variety of technical and/or professional languages, and to prepare written correspondence, documents, reports, and analyses using proper format, spelling, grammar, and punctuation.
Functional Reasoning: The ability to apply principles of rational systems, such as motivation, incentive, and leadership; to interpret instructions furnished in written, oral diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning: The ability to exercise the judgment, decisiveness, and creativity required in situations involving the evaluation of information against sensory, judgmental, measurable, verifiable, or subjective criteria.
Data Conception: The ability to coordinate, manage, strategize, and or correlate data and/or information; and to exercise discretion in determining actual or probable consequences, and in identifying solutions or alternatives.
Mathematical Aptitude: The ability to add, subtract, multiply, divide, and calculate numbers, decimals, and percentages; and to interpret numerical data and graphs to create reports and/or develop forecasts.
Environmental Factors: Essential functions are performed with some exposure to adverse environmental conditions (i.e. cold, heat, rain, sunlight, humidity, noise, dirt, odor, and/or fumes).
EQUAL OPPORTUNITY EMPLOYER
The City of Lauderhill, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Lauderhill will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
VETERANS' PREFERENCE
Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority in the City's hiring process. Additionally, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment by the City.
Confidential
01
Please select your highest level of education.
- High School Diploma or Equivalent
- Associate's degree from an accredited college or university
- Bachelor's degree from an accredited college or university
- Master's degree or higher from an accredited college or university
02
Please use the space below to detail what field your degree is in. Please attach a copy of your diploma/degree or transcripts to your application, or it may not be considered. If you do not have a degree, please type "N/A".
03
How many years of experience in customer service, billing, and/or administrative functions do you have?
- I have less than one (1) year of experience in customer service, billing, and/or administrative functions.
- I have at least one (1) year but less than two (2) years of experience in customer service, billing, and/or administrative functions.
- I have at least two (2) years but less than three (3) years of experience in customer service, billing, and/or administrative functions.
- I have at least three (3) years but less than four (4) years of experience in customer service, billing, and/or administrative functions.
- I have at least four (4) years but less than five (5) years of experience in customer service, billing, and/or administrative functions.
- I do not have experience in customer service, billing, and/or administrative functions.
04
Please use the space below to detail your customer service, billing, and/or administrative functions experience. If you do not have any experience, please type "N/A".
05
Do you have experience working for a local municipality?
- Yes
- No
06
Do you possess - or are you eligible for immediate issuance of - a valid State of Florida Driver's License?
- Yes
- No
07
Are you aware that this is a part-time position?
- Yes
- No
08
Are you requesting Veterans' Preference? If you are requesting Veterans' Preference points, please upload a copy of your supporting documentation to the "Attachments" section by selecting '"Add supplemental attachment." Veterans' Preference points will be awarded only if all minimum requirements as listed on the Job Posting are met and supporting documentation is submitted at the time of application.
- Yes, I am a Disabled Veteran who served on active duty in any branch of the Armed Forces and who presently has an existing service-connected disability that is compensable under public laws administered by the Department of Veterans' Affairs (DVA), or am receiving compensation, disability retirement benefits, or pension by reason of public laws administered by the DVA and the Department of Defense (DoD). Please upload (1) DD Form 214 and (2) documentation from DoD or DVA establishing that you have a service-connected disability.
- Yes, I am the spouse of a Veteran who has a total and permanent service-connected disability; or who is missing in action, captured in line of duty by a hostile force, or detained or interned in line of duty by a foreign government or power. Please upload (1) an Award Letter stating that the Veteran is entitled to benefits under Chapter 35 from the VA or the DoD, (2) an identification card issued by the DoD, (3) evidence of marriage to the Veteran, and (4) a statement that you are still married to the Veteran at the time of application.
- Yes, I am a Wartime Veteran, who has served at least one day during that Wartime period as defined in section 1.01(14), F.S., or who has been awarded a campaign or expeditionary medal. Active duty for training shall not be allowed for eligibility under this category. Please upload (1) DD Form 214 confirming service during Wartime period.
- Yes, I am the un-remarried widow or widower of a Veteran who died of a service-connected disability. Please upload (1) documentation from the VA indicating the Veteran's cause of death and (2) evidence of marriage to the Veteran at the time of death.
- Yes, I am the mother, father, legal guardian, or un-remarried widow or widower of a service member who died as a result of military service under combat-related conditions as verified by the DoD. Please upload (1) documentation from the DoD showing the death of service member while on-duty status under combat-related conditions or the DVA certifying the service-connected death of the Veteran and (2) evidence of marriage or court documents establishing the Guardianship.
- Yes, I am a Veteran as defined in section 1.01(14), F.S. The term "Veteran" is defined as a person who served in the active military, naval, or air service and who was discharged or released therefrom under honorable conditions only or who later received an upgraded discharge under honorable conditions. "Active Duty for Training" does not qualify for VP. Please upload (1) DD Form 214.
- Yes, I am a current member of any reserve component of the United States Armed Forces or The Florida National Guard. Please upload (1) a signed memorandum from their military supervisor confirming their Active status in the Reserves or Guard.
- No, I am not requesting Veterans' Preference.
Required Question