Job Description
On-site Lobby Development Associates deliver a concierge-level experience as the welcoming face and trusted resource for visitors, benefactors, and callers while collaborating as part of an enterprise team. They create a warm, professional first impression by greeting guests, offering refreshments and white-glove service, orienting visitors to the space, and confidently addressing first-line questions or needs. This role involves managing multiple complex activities with minimal direction, including documentation, database entry and management, tracking key metrics, and communicating milestones and timelines. The associate works closely with leadership, colleagues, and external partners, requiring professionalism, confidentiality, and strong organizational skills to support program execution, process improvement, and stakeholder and benefactor engagement that optimizes philanthropic relationships and giving to Mayo Clinic.
Key Responsibilities Include:
Associates open and close the lobby and manage simple to complex transactions while ensuring seamless, warm handoffs for highly complex or sensitive interactions. In addition, they provide exceptional inbound phone support by promptly answering calls, thoughtfully assessing caller needs, and routing clinical, philanthropic, or administrative requests to the appropriate teams. Associates also steward the Development shared inbox, carefully monitoring, triaging, and prioritizing inquiries; responding to routine requests; escalating when needed; and ensuring timely follow up and clear documentation. Through close collaboration with other site-based associates, they operate as a unified enterprise team-sharing information, aligning service standards, and supporting consistency in the high touch experience delivered across all Development locations.
Two to three professional references are required prior to your interview date.
**Cover letter and Resume are required for application consideration. **
Qualifications
Education Requirement:
Must be able to navigate and coordinate complex projects, prioritize competing demands, and work with minimal supervision. Must have experience in data management, process improvement, and decision-making. Must possess elevated organizational skills, customer service, interpersonal relations, and excellent written and oral communication. Must adapt to a rapidly changing environment and have demonstrated ability to manage highly confidential information. Must demonstrate tact and diplomacy and handle questions with a prominent level of professionalism and accuracy. Understanding of all department systems, policies, and procedures.
Requires excellent application of grammar and punctuation. Must possess strong computer and technical skills (Microsoft Outlook, Word, Excel, PowerPoint, and Teams; Zoom, Adobe Acrobat and SharePoint) with an expectation that requires continuous upgrading of skills. Must work proactively and effectively in a consensus-style environment while promoting teamwork in a changing work environment.
Preferred experience in program coordination, project management, event planning, or a related area beyond standard administrative functions. Preferred experience working with donor databases and CRM systems and demonstrated knowledge of complex organizations, with an emphasis on healthcare or higher education.
Preferred Qualifications:
In addition to the minimum qualifications, preference will be given to candidates with demonstrated experience in high-touch customer service, hospitality, or concierge-style environments. Strong candidates bring a service-excellence mindset, professionalism, and the ability to anticipate needs while managing multiple requests with discretion and care. Experience working within a mission-driven organization and navigating large, complex institutions with multiple stakeholders is strongly valued, along with the ability to thoughtfully assess needs, collaborate across teams, and route inquiries appropriately. Familiarity with front-facing service roles such as hospitality, guest relations, reception, concierge services, or call centers-combined with a commitment to teamwork, service consistency, and organizational mission-will be considered an asset.
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
About the Team
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
On-site Lobby Development Associates deliver a concierge-level experience as the welcoming face and trusted resource for visitors, benefactors, and callers while collaborating as part of an enterprise team. They create a warm, professional first impression by greeting guests, offering refreshments and white-glove service, orienting visitors to the space, and confidently addressing first-line questions or needs. This role involves managing multiple complex activities with minimal direction, including documentation, database entry and management, tracking key metrics, and communicating milestones and timelines. The associate works closely with leadership, colleagues, and external partners, requiring professionalism, confidentiality, and strong organizational skills to support program execution, process improvement, and stakeholder and benefactor engagement that optimizes philanthropic relationships and giving to Mayo Clinic.
Key Responsibilities Include:
Associates open and close the lobby and manage simple to complex transactions while ensuring seamless, warm handoffs for highly complex or sensitive interactions. In addition, they provide exceptional inbound phone support by promptly answering calls, thoughtfully assessing caller needs, and routing clinical, philanthropic, or administrative requests to the appropriate teams. Associates also steward the Development shared inbox, carefully monitoring, triaging, and prioritizing inquiries; responding to routine requests; escalating when needed; and ensuring timely follow up and clear documentation. Through close collaboration with other site-based associates, they operate as a unified enterprise team-sharing information, aligning service standards, and supporting consistency in the high touch experience delivered across all Development locations.
Two to three professional references are required prior to your interview date.
**Cover letter and Resume are required for application consideration. **
Qualifications
Education Requirement:
- An associate's degree along with 3+ years of experience supporting senior leaders in an administrative assistant and/or executive assistant role. OR,
- High school diploma along with 5+ years of experience supporting senior leaders in an administrative and/or executive assistant role or related experience.
- Bachelor's degree is preferred.
Must be able to navigate and coordinate complex projects, prioritize competing demands, and work with minimal supervision. Must have experience in data management, process improvement, and decision-making. Must possess elevated organizational skills, customer service, interpersonal relations, and excellent written and oral communication. Must adapt to a rapidly changing environment and have demonstrated ability to manage highly confidential information. Must demonstrate tact and diplomacy and handle questions with a prominent level of professionalism and accuracy. Understanding of all department systems, policies, and procedures.
Requires excellent application of grammar and punctuation. Must possess strong computer and technical skills (Microsoft Outlook, Word, Excel, PowerPoint, and Teams; Zoom, Adobe Acrobat and SharePoint) with an expectation that requires continuous upgrading of skills. Must work proactively and effectively in a consensus-style environment while promoting teamwork in a changing work environment.
Preferred experience in program coordination, project management, event planning, or a related area beyond standard administrative functions. Preferred experience working with donor databases and CRM systems and demonstrated knowledge of complex organizations, with an emphasis on healthcare or higher education.
Preferred Qualifications:
In addition to the minimum qualifications, preference will be given to candidates with demonstrated experience in high-touch customer service, hospitality, or concierge-style environments. Strong candidates bring a service-excellence mindset, professionalism, and the ability to anticipate needs while managing multiple requests with discretion and care. Experience working within a mission-driven organization and navigating large, complex institutions with multiple stakeholders is strongly valued, along with the ability to thoughtfully assess needs, collaborate across teams, and route inquiries appropriately. Familiarity with front-facing service roles such as hospitality, guest relations, reception, concierge services, or call centers-combined with a commitment to teamwork, service consistency, and organizational mission-will be considered an asset.
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
About the Team
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.