Development Permit Technician

Salary : $45,136.00 - $72,238.40 Annually
Location : Town Hall, 360 South County Road, Palm Beach, FL 33480, FL
Job Type: Full Time Regular
Job Number: 2026-05-18
Department: Planning Zoning & Building
Opening Date: 05/18/2026
Closing Date: Continuous
Starting Salary: The starting rate of pay is the minimum of the salary range. Exceptions to the starting rate of pay based on qualifications and/or experience that exceed the minimum qualifications may occur and require approval by the Director of Human Resources and/or Town Manager. The salary rate shown above may be slightly different due to rounding - $58,684.57.

Position Summary
The Town of Palm Beach is an internationally acclaimed destination known worldwide for its extraordinary beauty, small-town charm, and exceptional service standards. Our residents are some of the world's most influential people and they choose Palm Beach to call home because of the amazing quality of life. The Town is seeking a key position to perpetuate its values, of excellence and reliability in this one-of-a-kind setting.

Do you share these values Are you ready for the challenge Come be part of our team!

The Town of Palm Beach employees are driven by the vision to deliver the highest quality service by continuously improving and always striving to be the standard by which all others are measured. The employees of the Town commit to and are guided by the following values:
• Respect for everyone;
• Highest ethical standards;
• Cooperation and teamwork;
• Commitment to quality;
• Spirit of innovation;
• Open and timely communication; and
• Personal responsibility and accountability.

If you share these values, apply to join our team.

This responsible technical position, in the customer service area of the Planning, Zoning & Building Department's operations, performs the intake and issuance of construction and right-of-way permits, together with associated accounting functions. The position performs work involving significant public contact and is responsible for the application of limited land development and construction-related technical knowledge in a variety of functions. This position plays an essential role as a member of the department's front office and shares those related duties.
Key Responsibilities

• Accepts and reviews applications through the department's intake process, and accurately inputs the information into the computer systems.
• Reviews permits for sufficiency in accordance with State and Town standards.
• Accepts applications and payments for contractor and business license customers and route appropriately.
• Enters permit data into Eden and scans submitted documents into Laserfiche.
• Accepts and processes payments for fees and services in accordance with the Town's Finance Department process and policy.
• Reconciles daily receipts in accordance with the Town's Finance Department process and policy.
• Accurately maintains customer information and accounts and perform updates to records.
• Provides information on permits, inspections, licenses, and department policies, programs, and procedures, through the phone, in-person, via email, and over the internet.
• Diplomatically handles complaints and enforces rules and regulations concerning proper permit submission requirements.
• Answers general inquiries from the public about the Town's submission guidelines and department programs in a manner that enhances the customer experience.
• Creates reports in spreadsheet format, using basic formulas and functions.
• Runs queries of pre-established reports.
• Reads various maps, graphs, and charts for the purpose of obtaining general information.
• Maintains files in a timely and complete manner, ensuring that all documentation is filed appropriately and is accessible as required.

Minimum and Preferred Qualifications

• Must have high school diploma or GED equivalent.
• Requires a minimum of two years of responsible technical or office support work experience in a professional office setting.
• Customer service experience required.
• Certified Permit Technician designation preferred.
• Prior building department or construction experience is preferred.

Skills and Competencies

• Knowledge of query reports and various word processing, spreadsheet, and database management software programs.
• Software skills, or equivalent systems, for the following programs: Microsoft Word, Microsoft Excel, Microsoft Outlook, Laserfiche document imaging, and EDEN or similar enterprise database.
• Knowledge of and conformance to construction permitting procedures and practices within six months of appointment.
• Some knowledge of development and construction-related terminology.
• Ability to establish and maintain effective working relationships with associates, departmental officials, and the general public, both in person and over the phone.
• Ability to enforce departmental policies and procedures and handle complaints in a courteous and professional manner.
• Ability to type with various style keyboards and maintain a minimum net speed of 30 words per minute accurately.
• Ability to interpret sketches, penciled layouts, and blueprints, and to determine conformity to building regulations.
• Ability to read and interpret information and determine additional requirements necessary for permit intake, in accordance with Town policies and procedures.
• Ability to solicit required information from customers and update computer records accordingly.
• Some ability to read blueprints and drawings.
• Excellent organization skills and ability to prioritize workload and handle multiple projects and deadlines in an efficient and effective manner.

This is a non-exempt position paid on an hourly basis which is eligible for overtime.

The Town of Palm Beach offers a compressive benefits package that includes health, prescription, dental and other supplementary benefits. Refer to the page and Retirement Guide for more information on these programs.
01

Do you have a high school diploma or GED?

• Yes
• No

02

Which best describes your responsible technical or office support work experience in a professional office setting?

• Less than 2 years
• 2 years to less than 5 years
• 5 years to less than 10 years
• 10 years or more

03

Based on the experience referenced above, which employer(s) did you achieve the experience with and briefly describe your experience. Include this employer on your e-application.
04

Which best describes your customer service experience?

• Less than 1 year
• 1 year to less than 5 years
• 5 years to less than 10 years
• 10 or more years

05

Based on the experience referenced above, which employer(s) did you achieve the experience with and briefly describe your experience. Include this employer on your e-application.
06

Are you a Certified Permit Technician?

• Yes
• No

07

Which best describes your prior building department or construction experience?

• None
• Less than 1 year
• 1 year to less than 5 years
• 10 years or more

08

Based on the experience referenced above, which employer(s) did you achieve the experience with and briefly describe your experience. Include this employer on your e-application.
Required Question