Overview:
Role: Digital Operations Lead
Location: 2 S. Biscayne Blvd, Miami, FL
Duration: 6-12+ months
Work Model: Onsite 4 days/week (Monday-Thursday), remote on Friday
Position Overview
The Digital Operations Lead will be responsible for ensuring the reliability, scalability, and performance of the organization's digital IT platforms, with a strong emphasis on SAP Hybris Commerce Cloud. This role requires a seasoned professional with deep expertise in site reliability engineering (SRE), cloud environments, and modern API/microservices frameworks. The Lead will oversee operational excellence across digital commerce platforms, drive incident management, and partner with engineering teams to continuously improve system performance.
Key Responsibilities
Skills:
SAP,COMMERCE CLOUD
Role: Digital Operations Lead
Location: 2 S. Biscayne Blvd, Miami, FL
Duration: 6-12+ months
Work Model: Onsite 4 days/week (Monday-Thursday), remote on Friday
Position Overview
The Digital Operations Lead will be responsible for ensuring the reliability, scalability, and performance of the organization's digital IT platforms, with a strong emphasis on SAP Hybris Commerce Cloud. This role requires a seasoned professional with deep expertise in site reliability engineering (SRE), cloud environments, and modern API/microservices frameworks. The Lead will oversee operational excellence across digital commerce platforms, drive incident management, and partner with engineering teams to continuously improve system performance.
Key Responsibilities
- Ensure high availability, stability, and scalability of digital commerce and API platforms.
- Lead monitoring, incident response, troubleshooting, and root-cause analysis for production systems.
- Manage and optimize SAP Hybris Commerce Cloud and GraphQL services in live environments.
- Collaborate with engineering teams to enhance system reliability, observability, and automation.
- Define and manage service-level agreements (SLAs) to meet business and customer expectations.
- Drive continuous improvement initiatives across digital operations and cloud infrastructure.
- Intermediate to advanced Site Reliability Engineering (SRE) practices.
- Strong hands-on experience with SAP Hybris Commerce Cloud.
- Proficiency in GraphQL services and API management.
- Expertise in cloud platforms (AWS, Azure) and observability tools.
- Automation mindset with proven ability to streamline operations.
- Bachelor's degree in Information Technology, Engineering, or related field.
- 10+ years of experience in digital operations leadership roles.
- Deep knowledge of commerce platforms (SAP), microservices architecture, API frameworks (GraphQL), and cloud environments (AWS, Azure).
- Strong problem-solving skills with proven success in incident management and system optimization.
- Ability to lead cross-functional teams and collaborate effectively with engineering and business stakeholders.
Skills:
SAP,COMMERCE CLOUD